6/30/26
Verified Renter
We had high hopes when we first moved here. We are very sad to have seen how quickly the property has degraded within a short time, and how little regard the new management team has for the experience of residents, especially as it pertains to rampant package theft that has affected so many of us.
Review from Apartments.com
Property Manager at Vasara responded to this review
Thank you for sharing your feedback. We are truly sorry to hear that your experience has not reflected the high standards you expected when choosing our community as your home.
We understand how frustrating and disappointing package theft can be,... particularly when it becomes a recurring concern that impacts residents' sense of security and convenience. We recognize the concern this has caused and understand why it has affected your perception of the community.
In response to resident feedback, we have implemented several measures to improve the package experience, including adjusting access and operations within our package room and adding a dedicated package attendant to help manage deliveries and assist residents. While we know these improvements do not erase past frustrations, they reflect our commitment to addressing concerns and enhancing the resident experience.
We value every resident who calls our community home and are committed to rebuilding trust through consistent service, communication, and ongoing improvements throughout the community. We would welcome the opportunity to discuss your experience further and learn more about how we can better support you.
