1/16/26
I applied, I paid, but I never received a response; they simply charged me and canceled my application.
I applied for Arthaus Chestnut, I paid to apply in October with the intention of moving in November, but I was never able to speak to a real person, only an automated artificial intelligence system. I was never notified about the application process. In December, I checked the application and saw that it had been canceled. They never gave me a reason, and I was never able to speak with management.
Review from Apartments.com
Property Manager at ArtHaus Chestnut responded to this review
Hi, Juan. We are grateful for your interest in our community, but we regret that your experience throughout the application process was not more positive. Our goal is to provide clear and prompt communication and we will utilize your comments to help... us serve prospective residents to the best of our ability. That being said, after receiving your feedback previously, our team did follow up with you directly. We were pleased to speak with you and we were under the impression that we had resolved any lingering concerns. If this is not the case, please reach out to our office once more at your convenience to speak with us. Thank you.
