Idora

Pros
-The food scene in Temescal is sublime. The variety and the quality of the offerings could almost make the rent price worth it. Almost.

-Access to public transportation and the highway is pretty great.

-The library was right across the street and the DMV was right down the street.

Cons
-No physical leasing office, which ultimately meant no immediate access to on-site support. Also, there were two properties being managed by one person, making even harder to get help when needed.

-The… garage lift was broken/inoperable at least 2-3x a month and those of us who were paying the extra money to not park on the street were told we had to park on the street and there was never a concession in the rent or even an acknowledgment for that inconvenience.

-The maintenance situation was rough. There were multiple times that I would receive a “completed” notification…only to find out the order was actually incomplete. It took about 6 months to have my balcony door lock repaired. There’s also the time the main entrance key fob system didn’t work for a couple of days.

-There’s no real/secured package room so if a large item was ordered that wouldn’t fit into the locker, it would either just be waiting in the mailroom, outside of your apartment, or right by the main entrance, giving anyone access to your property.

-I gave my intent to vacate notice well before the 30 day requirement, along with choosing to set up a move-out walkthrough with the manager on the day of the move-out. Almost a month went by before I heard back about setting up a walkthrough appointment, and even that process was sloppy, which included an offer to do the walkthrough with the lead maintenance guy. When that was done, about a week later I received a letter from a collection agency saying my account with Idora had been sent to them for non-payment: I had been charged for the time after my lease ended and because I didn’t submit any payments, they were reaching out to collect. I was also informed Idora was not only keeping my security deposit but they were charging me way more past the usual wear and tear. They claimed they don’t send accounts to collections before 30 days but clearly that’s not the case. After I forwarded all my documentation showing how I tried to do things the right way, they removed my account from the collection agency and gave me my security deposit. Read More