Citrine Hills

I lived in this community for 1 year, and recently moved out.

Pros:
1. Maintenance is usually on time and very helpful
2. Parking isn’t an issue, it’s usually pretty easy to find spots.

Cons:
1. Expect a major struggle to receive your deposit back. When I moved out, I was charged $750 for liquid damage underneath the carpet. While we did have pets during our lease here, they have never had an accident on the carpet - I would have known (and likely would not be writing this review!), and there… would be some visible damage to the carpet if so, even if we cleaned it up. There would be no way to fix this damage before moving out without ripping back the carpet ourselves, the carpet wasn’t new when we moved in, and property management is clearly taking advantage of us in this situation. Management would not rip back carpet unless they were already going to replace it for the next tenant. I have been contacting the office for two weeks to try to talk to someone about this but associates keep telling me they’ll get their manager to help me out - and the manager never does. It took an angry phone call today where I stopped being professional and nice for someone to listen and actually make an appointment. It may take legal action to get my money back here, since staff is not not prioritizing my concern.

2. The leasing office is incredibly hard to call / contact. Most times, when I try to call, no one picks up and I am left with a patronizing “Sorry, we missed your call” note with no way to leave a message.

3. The gates do not close, ever. Safety is a major concern - why does this community have gates if they are never in use? The leasing team answers this question by saying “technically, we are not a gated community.

6. It is really dusty in this area. I had to wash my car way more often while living here than in my new place or in any prior apartments.

7. (About the renovated apartments) - the building materials they use are incredibly cheap. The shower tile / glaze they use gave me cuts in my hands while trying to clean it because it would flake off so easily. The counters chipped with regular use. The dishwasher in our unit was falling out of place and maintenance only installed a wooden board to keep it in place.

I would not recommend renting with Citrine Hills. Management staff can be nice and polite, but when it comes to the things that matter about an apartment, this property missed the mark for me on almost all fronts.

I am glad to be out of here. Read More