Santa Maria Apartments

Property Manager at Santa Maria Apartments responded to this review

Thank you for sharing your feedback. We understand how important it is to have a positive living experience, and we truly value your input. We would like to address the points you raised:

• Pool Access: The pool is locked for safety reasons, but… residents have key access. It is open seasonally from May to September, in accordance with the city’s permit regulations.
• Washer/Dryer: We understand the frustration with the washer and dryer. These are managed by a third-party vendor, and we are actively reevaluating our relationship with them considering the recent issues you’ve raised. We’ll work on finding a better solution.
• Property Manager Availability: Our property manager lives on-site and works in the office from 9:00 AM to 5:30 PM, Monday through Friday. They are also reachable by phone at 925.725.1804 for after-hours concerns. We encourage residents to contact the manager directly for any immediate issues.
• Rent Increases: We regularly conduct market surveys to ensure that our rates remain competitive with similar properties in the area. In recent months, Pleasanton has seen an increase in water rates, and Alameda County has raised property taxes. Additionally, we’ve made significant improvements such as repaving the parking lot and adding security patrols to enhance safety. These factors contribute to the rent adjustments.
• Amenities: We appreciate your feedback about community spaces and amenities. We will forward your suggestions to the management team for review and explore what improvements can be made to better meet residents’ needs.

Again, we truly appreciate your feedback and are committed to making continuous improvements. If you have any further concerns, please don't hesitate to reach out.

Property Management
Santa Maria Apartments Read More