Highwater Apartments

I have lived at Highwater for almost a year now and love it here! The building is modern, quiet, clean, and has wonderful amenities. The location is perfect with easy access to the caltrain and downtown redwood city.

I want to highlight the exceptional service that Katrina, the manager, provided when I was looking for apartments and moving in. She helped me navigate a very complicated move in process and was extremely responsive to emails/phone communications. She demonstrated honesty and... integrity - and I felt that she was always acting in my best interests by assisting me whenever I ran into an issue/had questions. If there ever was an issue (and this was very rare), she was always responsive & made every effort to rectify it. The maintenance team (including Joe) is very responsive as well. For the very few times I have needed to put in a maintenance request, Joe and others on his team were always quick to respond (most of the times the same day or within a day) and provided excellent solutions. I feel well supported in this community.

Bravo to Katrina, the management team and the maintenance team!! Thank you! Read More

Honestly, the apartment isn't terrible. I've been living here for a couple years. It's in an okay location, the pool view is nice, the staff do a great job cleaning everyday. However, if you're thinking of renting one of the apartments that face the courtyard I'd strongly urge you to reconsider. The corn hole boards they placed in the middle were such a bad idea because the sound is so loud when the sack of beads hit the wooden boards. Same goes for the ping pong table. The sound is amplified... due to the echo in the courtyard and I promise you it will ruin your peace. Some staff members and residents play for hours and the repetitive thumps will make you go crazy because there's no way to drown out that noise. Most of the people in the courtyard have to keep their blinds closed all the time because there's very little privacy. Some other things that aren't great is the pool area, while it looks good in the pictures, the chairs are so old and need replacing. The exteriors like the windows next to the pool and some walls of the building have stains and have kind of been let go! I hope this helps future residents! Read More

Honestly, the apartment isn't terrible. I've been living here for a couple years. It's in an okay location, the pool view is nice, the staff do a great job cleaning everyday. However, if you're thinking of renting one of the apartments that face the courtyard I'd strongly urge you to reconsider. The corn hole boards they placed in the middle were such a bad idea because the sound is so loud when the sack of beads hit the wooden boards. Same goes for the ping pong table. The sound is amplified... due to the echo in the courtyard and I promise you it will ruin your peace. Some staff members and residents play for hours and the repetitive thumps will make you go crazy because there's no way to drown out that noise. Most of the people in the courtyard have to keep their blinds closed all the time because there's very little privacy. Some other things that aren't great is the pool area, while it looks good in the pictures, the chairs are so old and need replacing. The exteriors like the windows next to the pool and some walls of the building have stains and have kind of been let go! I hope this helps future residents! Read More

Beautiful building, very well maintained and the staff is top notch

Sandy is the best manager I have ever met. We rescheduled our move-in several times, and she patiently helped us change the contract and also helped with move-in process. She is very professional, always answers calls competently and quickly responds to emails, knows the answer to any question and tries to help with any problem.
The building itself is well maintained with clean trash rooms, huge convenient parking, nice gym, and even a spinning room, also with a cozy courtyard.
The apartment was... rented to us in perfect condition, clean, smelled good, freshly painted. Read More