Metro Gateway Apartment Homes

My experience with the staff moving- in has been great. The management team, Erika, is such a nice person, and Breonna is too. We got the $1000 move-in special, all thanks to the manager, Stephine. We learned that the present management is excellently maintaining the apartment. We like the apartment and hope we enjoy our stay here.

First of all, the property and staff is really nice. Jourdan was very helpful with my entire move in process. Her communication, follow up, and professionalism was outstanding. I like how every detail of the community was explained and the maintenance guy was very helpful. I feel really comfortable living here, so far so good. Oh, and the valet trash service is a nice touch!

I'm currently on the 4th floor and as far as the apartment quality goes, it's pretty nice, everything was clean when we moved in. Plenty of open space and great for sunlight.

Unfortunately, we have had problems with ants (easily solved thanks to comet and ant traps), parking issues GALORE (we've had issues of overcrowded parking leading people to steal "empty" spots.

When moving in, we weren't informed that we needed to have gas and water/electricity accounts made ahead of time. About our 2nd… week here, management started a valet trash service which is nice. BUT there's no way to opt out and it can take a few days for your trash to actually be picked up. Paint chips easily, wall is surprisingly malleable.

Management was very helpful during the move in but has since been very hard to get a hold of. Unsure if this is due to the pandemic or overall quality.

As an aside: Check to have the air filters changed before you move in, found out about halfway through the lease that the vent filters hadn't been changed since the last tennant. Read More

We love the apartment itself, the area is great, the property is kept clean, overall very satisfied with it. But unfortunately, with everything we love here, dealing with management here at the leasing office really takes away from the whole experience to the point of overall dissatisfaction.

We reserved our unit over 2 months before move-in day, which you would think would be enough time to have everything ready for us upon arrival. Not at all. All the dates were wrong on the welcome letter… and lease. They neglected to inform us about setting up the utilities, electricity, and parcel pending services until the last possible second to do so. We were without parking spots leaving us to just park outside of the property until they figured it out. As of now, we are paying for an extra spot due to us having two vehicles, and until they get that figured out the second spot is out of the property gate, in through another gate, and across the street from our building because they are unable to follow through with communicating with whoever they need to to get us a reasonable spot.

The apartment offers a valet trash service which is definitely a big plus though... right? Well it would be if they had a valet trash bin for us. At the time of writing this review (we've been living here for 2 weeks now)we still don't have one, even with our multiple attempts at contacting the leasing office to follow up. Most of the time they simply don't answer our calls or return voicemails. When they do, they do not follow through with whatever they say, and when we call again a few days later, it's like starting the whole process over again. It's not like we are calling and rudely complaining to them at all, we are just calling them to follow up about the things that they said they would have ready for us.

Besides that, the place is fine. Good luck with the parking situation though if you do decide to live here. Also there's a lot of homeless people that go through the dumpster, but if you have the valet trash like you're supposed to, it shouldn't really be a thing you notice. Hopefully you all have better luck than us here. Read More