Spruce Village

I have lived here on the first floor for 2 1/2 years and I feel very safe here being a single woman. It's quiet unless you live by the pool and the staff is always available to me. I appreciate them especially in this time of Covid-19.

We lived here for one year and are very happy we do not any longer. We do not recommend Spruce Village Apartments.

Moving out, we didn't expect to receive a bill for additional payment required for cleaning. They wanted $120 extra on top of our $250 deposit which was apparently used to pay for a full cleaning.That is $370 for ONE year of residence. They also conveniently attached the cleaning package options and prices from the company they hired. They charged us more than what the company… charged them. They also charged us the price for a two bedroom apartment cleaning (we lived in a one bedroom). The invoice did not mention the $500 pet deposit that we had paid them.

It took a long time to get in touch because no one was taking calls even during business hours. Days later, after a long conversation, I got the manager to acknowledge my pet deposit and change the charges for a two bedroom cleaning to a one bedroom. She said she'd look into adjusting things but she'd have to find the invoice first, but that the price "might change" because she'd have to check if there were more damages like stains. We don't feel that it's right to try and find more damages when you didn't find any the first time. The list of damages had already been sent and for better or for worse shouldn't be conveniently adjusted afterwards. I was concerned she would want to hang up, call us back and say she found more damages.

Two months after moving out, I received the updated invoice and my deposit refund in the mail today. Spruce Village/Cannon Management has once again managed to show that they are either incredibly negligent or simply unethical. In the updated invoice, despite correctly amending that I was owed my pet deposit, they raised the cost of cleaning by another $50. This makes no sense--I should have been billed an amount that they had already been charged by the cleaning company, and this amount should not be subject to change at their personal whims. As it stands, this feels like they raised the cost to offset the fact that they would now have to return part of my deposit to me. Note that this was also not what was promised during our previous conversations, when I specifically went over each and every change that should have occurred on the invoice. After receiving this once again incorrect invoice, I tried to call both Spruce Village and Cannon Management, and as usual, they are extremely difficult to reach. None of my calls have been returned. Read More

DO NOT LIVE ON SPRUCE STREET!!! I'm currently living here and almost everyday people keep hopping over my patio to look for things to steal and everyday the door to my water heater is open. The office doesn't care anytime I try to complain about it, also every year they raise the price of rent without adding anything to accommodate with the higher rent. PLEASE DO NOT LIVE HERE. IT'S POORLY OPERATED

I have lived in this complex since 2003. It is located close to schools, UCR, grocery stores and now a McDonald's. The entire staff are very friendly and efficient. Whenever I need anything repaired, they response very quickly. Yes, parking can be an issue at times.