3/24/26
Horrible Move In Experience
1. yellow stains on hallway bathroom ceiling
2. black stains in master toilet
3. wet carpet upon move in that wasn’t vacuumed prior. aka a mold feeding ground. luckily, we noticed and set up fans & vacuumed thoroughly.
4. deep scratches in the stove
5. broken sliding screen door for porch
6. holes in the corner of the ceiling
7. improper bath refinishing. been here for 4 months and still hasn’t been done (this is on our end. they want us out of the house for 5 hours which i cannot do having... an infant) but this shouldn’t even be an issue because it should’ve been done properly prior to move in
8. gave us a bad gate key. it doesn’t work
9. got upset about a grey curtain…
10. rude office ladies
11. wouldn’t let us see the unit we paid for & signed a lease for prior to the day of move in
^ all noticed on day one of living here.
Review from Apartments.com
Property Manager at La Serena Apartments responded to this review
We’re sorry to hear that your experience did not meet expectations and appreciate the opportunity to clarify. Our goal is always to deliver a home that is ready and comfortable at move-in, with all preparations completed as close to the move-in date... as possible. While we do our best to accommodate early access or previews, this can be limited when final work is still in progress.
Prior to move-in, photos of the apartment were made available, and we encourage all residents to submit their move-in inspection forms so any concerns can be documented and addressed promptly. In this instance, we were unable to verify several of the items mentioned, as the inspection form was not received despite follow-up attempts. That said, when concerns were brought to our attention, we made multiple efforts to schedule and complete any necessary repairs.
We acknowledge that a few items required attention and worked to resolve them as quickly as your access allowed.
Providing quality homes and responsive service remains our priority. While we regret that your experience felt otherwise, we remain committed to continuous improvement and open communication with our residents.
Regional Director