Simone Little Italy

The building itself is beautiful, and the amenities are great. Unfortunately, my experience with the customer service from the leasing/front desk staff was extremely disappointing.

I was visiting a friend with my six-month-old baby and my service dog. When we arrived, we parked in a lot clearly marked for guest and resident parking. A woman at the front desk informed my husband that we could not park there because it was guest parking and that we either needed to park on the street or have the… resident reserve a space.

I went back to the front desk and pointed out that the signage did not state that. Rather than simply clarifying the policy, the employee immediately became confrontational and insisted that it was “their policy.” I suggested that, if that was the policy, the signage should be made more specific so visitors would not be confused. I was also told that the vehicle could be tagged and potentially towed.

What made the situation feel particularly targeted was that there were other vehicles parked in the surrounding spaces, yet my vehicle was singled out shortly after I questioned the unclear signage and suggested that it be updated.

I walked away and waited for my friend to come downstairs so that she could make the required reservation and show us where we were supposed to park. Less than five minutes later, while I was still waiting, the same employee walked past me and told me that she had tagged my car and that I needed to move it or it would be towed.

My friend came downstairs shortly afterward. She asked the employee for clarification, made the reservation, and we moved the car as instructed.

Despite doing exactly what we were told to do, approximately 30 minutes later my friend received a notification with a photo of my vehicle stating that it was improperly parked and that she had been charged.

We went downstairs to address the issue. At that point, the employee claimed she did not know what had happened, despite having personally told me that she had tagged the vehicle. She then told my friend that I had said I “would not move the car,” which was completely untrue. In reality, I had walked away specifically to wait for my friend so she could make the reservation and help us determine where we were supposed to park.

I was also told that the employee had contacted the tow company before my friend even came downstairs to resolve the parking issue.

When I pointed out that I had never said I would refuse to move the car, the conversa Read More