Jasper

The Concierge staff is phenomenal. They handle a lot of different issues and aspects of building and the people who live here and they do it with grace and heart. They remember people‘s names and apartment numbers and they try to make life as easy as possible. I also see the other team members that handle maintenance and keeping the building looking clean and a source of pride and they deserve a lot of praise as well.

Jasper use to be an amazing building and I have proudly lived here for four years. The concierge team is the best. While the apartment is also still great I have noticed a big change in the management style over the past year, the quality of maintenance and also the quality of how I’m treated as a resident. Due to this, I am strongly considering other options in the future

Please don’t come live here. My experience has been so awful and I cannot get my voice heard by the leasing office. As a result, I’m so furious that I wanted to share here.

Been in the bay for 8 years and this is the most broken and most expensive place I’ve ever lived. It’s not a luxury apartment. It’s expensive and BROKEN

Moved in about 1 year ago. Overall maintenance cannot keep with how broken this apartment is. Heat didn’t work most of the months and even once there was no hot water. If... you read the other reviews, you could tell this is not just my apartment. The whole building was broken. Washer and dryer both broken when I moved in.

Fine - it’s cold and I’ll just wear a heavy jacket indoors and normally I would never write a review until it’s truly unbearable. The worst situation is that my room is next to the HVAC and there’s been an issue that whenever the heat is turned on, there’s a loud clicking sound, and I literally cannot sleep because how loud it is.

If it had been fixed in a few days, I wouldn’t have complained. Or even a week.

It took more than 1 month to fix this issue. Imagine your sleep being disrupted for a whole month as a busy professional who doesn’t get much sleep to begin with. Multiple false promises were made and not delivered. I had to crash at other people’s place and change my travel schedule as a result. I would send in a maintenance request, leave my place for a few days because I cannot afford to lose sleep due to my busy schedule (like many of you I’d imagine) and come back still have the same issue. Not even a sense of understanding was provided, let alone compensation or apology, when I complained.

Paid so much and wasted so much of my time getting this apartment fixed. Read More

Love the package delivery

This apartment is my first rental outside of college and I have been amazed by my experiences living here. From the location of my unit to the beautiful amenities and the friendly staff. I have found great pleasure in my stay and find great sadness in my eventual departure once I leave for medical school.

Brenda and Manny have been super receptive and supportive to all of our unit concerns and work super hard to continue to enhance the tennant experience.

Aquetta, Yoselin, Daniela, Shakiri... have all been very friendly concierges as I always look forward to our conversations even after a long day of work.

Love this apartment and I look forward to the rest of my time here! Read More