Terra House Apartments

If you’re looking for an apartment beware that their listings, here and on their website, do not tell you which apartments are renovated and which are not. Their photo gallery doesn’t even include images to their older apartments which is very deceiving. Their newer apartments are very nice but it would have saved me a lot of disappointment to know not all the apartments have been renovated.

I paid the deposit and signed the lease agreement for an upstairs unit. Two weeks before my move-in date, I received a call from the management that the tenant is extending their place and if I can move-in two weeks from that date. I agreed. Again, 3 days before my move-in day I got another call that they extending it again until the end of the month and I had no other choice but to get one of the downstairs units. I paid the deposit to keep the unit I wanted. So what is the purpose of the… deposit for keeping the unit?
I never experienced this problem in my whole life. Read More

My issue is with the way these apartments are being advertised - they are listed as "luxury" (and are priced to match other, nicer apartments in the area) when really they're just decent units that still need a lot of repair.

For example, our "newer" apartment had a lot of questionable fixes and repairs done to it. The walls were done with a knock-down texture (so they're not smooth) and you can see the patches where there were holes (as the patches are completely smooth). You can also see… where there are layers and layers and layers of paint on the walls around the fixtures (especially in the bathrooms around the medicine cabinets).

There are no light fixtures/fans in the bedrooms, and the a/c unit that comes with the place is barely strong enough to cool the main area. A lot of people have freestanding A/C units in the bedrooms to try to make up for this (take a look at the windows when you walk around - you'll see a lot of units with vents in the windows). This also makes your electric bill go way, way up.

The cabinets are incredibly old - in our unit the bottom of the cabinets are warped from either age or water damage. These have also been painted over countless times - we have paint drips in several places. It looks like the complex just had new doors hung on very old cabinets.

The bathroom counters have been cheaply refinished with a coat of some kind of paint.

I could go on and on. The cheap repairs that the corporate office has made were not enough to qualify this place as "luxury", so don't let the model apartment fool you.

Outside of the units themselves, the ground are pretty but there is no security team of which to speak of. We live in a not very nice area of San Jose - there is a lot of crime in the area which can't really be helped by the corporate office. However, they could take measure to make sure that the complex is safer - better lighting in the parking lot, security systems in each unit, and have security actually patrol the grounds night and day. For the amount of "luxury" we're being charged for they should have procedures in place to make sure that their tenants are able to feel safe. Read More

DO NOT WASTE YOUR TIME!!! The stuffs are super unprofessional. I scheduled an appointment for a tour on the phone. And they said the appointment set for 9:30 am in the Monday morning. I drive 40 minutes there and they said they do not have any available room for show.