Westlake Canyon

I have lived at Westlake Canyon Apartments and wanted to share my experience for anyone considering living here.

The location is convenient, and the on-site manager and assistant manager have always been courteous and professional when I've spoken with them. Unfortunately, my experience has been overshadowed by an ongoing smoke and vaping issue that has not been resolved.

Since December, smoke and fumes have repeatedly entered my apartment through the vents and common areas, especially during… the early morning hours and after 5:00 p.m. There have been days when the odor was so strong that I couldn't work in my home office. I have also experienced persistent coughing and burning eyes when the fumes are present.

The problem has become so severe that I have covered the vents inside my apartment with plastic in an attempt to reduce the smoke entering my home. My next-door neighbor has also placed plastic over a window to help keep the fumes out. In addition, six other neighbors have told me they have noticed the smoke or odor as well, so this does not appear to be an isolated issue.

I have submitted five written complaints to management since December. While the staff has always been respectful, the problem continues without a resolution. I understand that managing a community of more than 670 apartment homes is a significant responsibility, but I believe this issue requires additional involvement from corporate management and stronger enforcement of the community's no-smoking and no-vaping policy.

My lease states that smoking, vaping, and cigar use are prohibited in or around the apartment buildings. I hope management will remind all residents of these rules and take appropriate action when violations occur.

I truly wish I could give this community a higher rating because it has many positive qualities. However, every resident deserves to enjoy a healthy, smoke-free home. Until this issue is addressed, I cannot recommend Westlake Canyon Apartments to prospective renters. Read More