Vela on Ox

THEY DO NOT CARE ABOUT YOU!

Trust me your apartment will not be ready when you move in. After living here you will understand how nightmare this place is. And now you're in a contract you cannot break and they will take that into their advantage and just ignore your request, concerns, complaints! It was shocking to be treated so badly and ignored as if we are begging to live there! The management is nightmare, building is a nightmare especially if you have children there will be so much smoke... around the building, inside the building, all over the building! The swimming pool is unusable! DO NOT LIVE HERE AND REGRET IT LIKE EVERYONE ELSE! Read More

Today, I received the contract for the apartment. I am very happy. Jessica helped me handle everything very quickly. A wonderful building, perfect and excellent service. I am very pleased. Thank you, Jessica, for your work. A huge thank you. Highly recommend to everyone this building.
Arkadiy B.

I am very much satisfied of living in this building. There are amazing support team that help me whenever I need. Jessica P is one of the staff members that support me as fast as possible. I never had such a care and support in my life from a community building. Thank you very much to team and specially Jessica P.

My tenure at Vela on Ox has been characterized by disappointment and frustration, largely due to the glaring deficiencies in management and maintenance practices. As a resident who has experienced firsthand the repercussions of such negligence, I feel compelled to share my candid feedback to inform others considering this property.

The most pressing issue plaguing this establishment is the chronic malfunctioning of the elevators. It is utterly baffling how all the elevators have remained out of... service for extended periods, inconveniencing residents and compromising accessibility. Despite repeated complaints, the management has failed to address this fundamental issue, demonstrating a blatant disregard for the well-being of tenants.

Moreover, the overall upkeep of the property leaves much to be desired. Common areas are frequently neglected, and essential maintenance tasks are routinely overlooked. It is evident that the management's lack of attention extends beyond elevator repairs, contributing to a deteriorating living environment for residents.

In light of these persistent shortcomings, I cannot in good conscience recommend Vela on Ox to prospective tenants. The substandard management and maintenance practices undermine the quality of life within the community, making it an unsuitable choice for those seeking a comfortable and reliable living environment.
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We moved here because it was a beautiful property managed by people who PHYSICALLY WORKED OUT OF THE LEASING OFFICE. Essex purchased the building, and they closed the leasing office. Now, every leasing agent/manager is removed. If you need help, lose a package, or spot a stray dog running through the fifth-floor hallways (yes, this actually happened), there is nowhere to FIX IT. Additionally, the pipes in our apartment have broken three times. We were holding the phone up to the water as we... swept it out of our apartment so they could HEAR IT. All vending machines have been removed. All food truck services have stopped. All resident events are done. The garage flooded, nearly totaling my car, and I only found out because of another resident's video. Maintenances is an HOUR away. If you try to call for emergency maintenance using the app, the number is disconnected. This community is, I suppose, supposed to run itself... which makes it a haven for drug dealers and package thieves. Do not move here if you want to keep your sanity and avoid hearing fire alarms at all hours of the day. Our dog is stressed out because of the constant alarms. Although it's advertised as a non-smoking property, there is NO ONE here to enforce this rule. Therefore, people smoke all the time, and there are cigarette butts everywhere--even the dog run. The dog run is covered in poop, and there is no accountability for dog owners because there are no cameras and there is NO LEASING STAFF on the property. We are disgusted and exhausted.

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