Enclave at Broomfield

When we toured these apartments, I read the reviews. But i ignored them. I mean, how bad can a 4.5 star apartment complex be? Lol boy do I know the truth now!
First, The leasing office tells the tenants they will pay them if they write a 5 star review and keep it up for at least 60 days! But they just take $5 off the trash fee. They will not pay you. And it can only be one time.
next, animals! We don't have animals! And we got a letter on our door stating that if we do not pick up dog's poop,… they will charge us! I called the leasing office and told the manager that we don't even have a dog! And she told us that if we see poop around the community, it is our job to pick it up and keep the community clean, And if they keep seeing it, they will charge each unit (even if they do not have pets) a fee for having to hire a company to clean it up.
next, make sure you are on the 3rd floor or you will hear everything! And the leasing office will not do anything about it! They will not talk to them, they will not allow you to go and talk to them and if you have a video of how loud they are, They still won't do anything. Also, the "security" will not do anything! It got to the point where we called the cops 16 times in the entire 6 months because of the noise. Sadly, the cops can't do much. So it got to the point where we were staying in a hotel on Holidays because we knew they were going to party. And We just bought an extra fan to sleep with so we didn't hear them walking around.
Third, the maintenance!! If something stops working, they do not care and they will take their time to come fix it. And they only don't even fix it. They give you a temporary fix and hope it works until you move out. Our thermostat stopped working during the summer and they were mad that they had to completely redo it. it took them about 2 weeks to finally fix it.
And lastly, your deposit!!
just know that no matter what, even if you take pictures when you move out, yes, you will be giving them money when you move out! No matter what! We got charged $300 for a CRACK in the microwave. And though i have a picture stating that it was not there when we moved, It is not enough evidence that the crack was not there when we moved out. As long as they have a picture, that is all that matters. It doesn't matter if they did the damage, it will come back on you. Read More

We moved in and about 2 weeks later, we wanted out! We never wanted to be home! It got to the point we stayed with family so we could get some sleep!
1. the walls are so thin, you can hear everything! The toilet above you, the shower, them walking, you can even hear the people next to you, shut their drawers.
2. though you are paying for a gated community, the gates NEVER work! Go in for a tour and notice how they are open? Yeah, they are like that all the time.
There was a gunman running… through the complex and we were on lock down. If the gates were working, he never would have been able to get into the complex.
if you move in, make sure to get a garage!! Otherwise your car will get broken into. And the leasing office will NOT do anything about it. Even if you camera footage.
3. Do you have a pet? If yes, CONGRATS!! you owe them at least $400 for new carpeting when you move out! your pet did not pee on the ground though? Well there's no proof so they will charge you for it anyway.
On that note, if you have a dog and another dog poops anywhere on the property and the owner does not pick it up, you will be charged an addition pet fee for YOU not picking up the dog poop. Because ya know, they don't know if it was yours or not. So might as well charge ALL dog owners.
Lastly, something breaks in your apartment? Duct tape fixes EVERYTHING right? your dishwasher is leaking? Duct tape. your thermostat is broken? Well cover up with blankets! DUH! Your dryer broke? Well there is a laundry matt 2 miles away that you can use! you don't want to? Well they guess you don't need clean clothes then.
And lastly...
4... You WILL be paying for the packaged lockers. There is no way around that. But what is more irritating is the lockers will just stop working. What do you do? Just keep checking and "hopefully it will be up and running soon" But your medicine is in that locker? Well sorry but you will have to wait! How long? Well the longest I waited was 2 days. But that was just my mothers Christmas present so no big deal.

I can't complain to much though because ya know, "they are just SO understaffed" that they can't help. Yeah. I heard that one WAYY to many times. Read More

Upon moving out, we received a final statement stating we owed over $600 to replace carpet due to pet damage. We called and stated that we did not have any pets ever. The only animals were the mice that took 3 weeks to be exterminated from our apartment. The pictures Harvest provided of the stains were under the backside of the carpet. Harvest stated we had to pay since we did not write anything up about stains on carpet when we moved in, We asked how we were supposed to pull up the carpet and… check for stains? Please be sure to take pictures and document everything when moving in and out of this apartment complex. Read More

The leasing office/management is very unhelpful. I lived there for 2 years. 30 days after I moved out I received a final notice that I owed over $400. They are charging me $160 to replace the carpet because they said it had urine damage. I did not have an animal in the apartment and there was not any urine damage. They are arguing that when they shampooed the carpet it brought up a urine smell and that I did not mark that on my move in inspection. The AC stopped working twice and leaked water… onto the carpet. I provided pictures showing that along with maintenance request records but they are refusing to take responsibility for that damage. Reading other reviews this seems to be a trend. The move out process was different because of Covid-19 and they would not do an in person walk through. I forgot to turn in the remote for the gate and they are charging me $135. I found the remote but they are unwilling to accept the remote because they said the move out statement has already been processed. I never received an email or call of missing items but instead a bill 30 days later. During this time with new processes in place you would think they would be understanding and willing to work with their residents but that is not the case. All they do is reference the lease agreement and pass the blame. In 2 years that I lived there, the year round pool was rarely open. It was constantly closed for maintenance for months at a time. The gates to get in and out were always broke. There is a swallow bird infestation. There are 100s of birds that build mud nests on the sides of the buildings near the windows and in the patios. They are loud and poop on everything. The parking is a nightmare and often have to park far from your building. Read More