Inkwell at Baseline

This apartment complex has a lot of unresolved maintenance and safety issues that management continues to delay fixing. Safety issues in this building have become unacceptable, and residents are continuing to be ignored despite repeated complaints and requests.

The third-floor exit door is completely broken and won’t open, This is the same area connected to another broken door issue that has been unresolved for an extended period of time.
Which is a serious safety concern in an emergency... —especially for residents on the left side of the building who rely on that exit.
This is not just an inconvenience — it is a serious safety hazard. Residents on the left side of the building cannot safely or quickly exit the building in the event of an emergency.

Additionally, the hot tub is still broken, and the pool no longer even feels heated despite being advertised as a heated amenity. We also requested repairs for our window weeks ago. Maintenance stated someone special needed to come fix it, yet nothing has happened and there has been zero follow-up or communication since then.

There are also several other ongoing issues throughout the property:
The elevator constantly beeps with a red warning light on the first floor.
The trash chute room has a sewer drain sticking up from the floor that creates a tripping hazard every single time someone walks through.
Multiple maintenance and safety concerns appear to be continuously delayed or ignored.

The most frustrating part is the communication. It feels like residents are told what they want to hear, but no real action follows. For the price people pay to live here, these issues should not be ignored for this long. Read More

I rarely leave reviews, but the experience at this apartment complex has been frustrating enough to warrant one. The customer service is abysmal—management is unresponsive, dismissive, and clearly uninterested in addressing resident concerns.

One of the most ridiculous ongoing issues is the blaring music at the pool, which plays for hours on end—even when no one is using the pool. It’s loud enough to be heard inside apartments, making it impossible to relax, work, or even sleep during the day.... Multiple residents have complained, but management refuses to lower the volume or turn it off, citing vague policies and showing zero regard for the comfort of the people who actually live here.

The poor management extends beyond noise complaints. Maintenance requests are slow to be addressed, communication is lacking, and there's a general sense that residents are not valued. It feels more like a business trying to fill units than a community that cares about its tenants.

If you're looking for a peaceful, professionally managed place to live—look elsewhere. This complex is all about appearances, not substance. Read More