Crescent Cove Apartments

There have been some positive aspects. When our washer broke less than a year after moving in, maintenance eventually repaired it and management reimbursed us for the money we spent at the laundromat by crediting our rent. I appreciated that effort.However, the repair took approximately three weeks because they were waiting on a part. During that time, my husband and I had to haul laundry to a laundromat while juggling four jobs between us, caring for an autistic child, and raising a... one-year-old. It created a significant hardship for our family. We also experienced an incident where our upstairs neighbors flooded their apartment. Water came into our unit and ran down a wall containing an electrical outlet. Fortunately, there was no lasting damage, but it was concerning while it was happening. Another ongoing concern has been excessive noise. There have been multiple occasions where loud music has continued late enough that we felt it was necessary to involve law enforcement. As a family with young children, including an autistic child, having a peaceful living environment is very important to us.

We have also repeatedly dealt with the smell of marijuana entering our apartment from neighboring units. We have submitted multiple complaints because we are concerned about our children’s exposure, but the issue has continued.

One of my biggest frustrations has been the pool. It seems to be closed frequently for cleaning and maintenance during times residents are most likely to use it. For example, yesterday it was closed from 11:00 a.m. to 5:00 p.m., and today cleaning began at 5:00 p.m., right when many people are getting home from work and school.

The pool access rules are also extremely restrictive. Residents must have a key card and wristbands. Even when wearing the required wristbands, residents cannot enter through the lobby and must go through the pool gate. The process feels unnecessarily complicated for paying residents.

My most disappointing experience has been with the office staff. Francesca has repeatedly come across as dismissive, condescending, and unhelpful in my interactions with her. On one occasion, she stated she had called my husband with an update, but that was not our experience. I have also found it very difficult to speak directly with management, as calls do not seem to get transferred when requested.

Based on my experience, I would encourage prospective residents to carefully consider these factors before signing a lease. Read More

Recently, my family and I had a very unpleasant experience in an apartment complex that turned out to be the opposite of what we expected. At first, everything seemed promising, but we soon realized there were serious issues.

One of the most frustrating aspects was the mold on the walls. Despite our efforts to keep the place clean and in good condition, humidity and mold were inevitable. When we reported it to management, their solution was simply to paint over the mold instead of addressing... the problem at its source. This not only affected the air quality but also concerned us about the health of our children.

As we approached the end of our lease, we encountered unpleasant surprises. We were hit with additional charges we hadn’t anticipated, and to make matters worse, we didn’t receive our deposit back even though the apartment was left in excellent condition. This lack of communication and transparency left a bad impression on our family.

Our experience in that apartment was a painful lesson about the importance of researching and choosing where to live carefully. In the end, what should have been a home turned into a huge headache. We hope others can learn from our experience and avoid going through the same situation. Read More

Mold gets really bad, we would get mold in every closet and in the laundry room. The windows are not properly installed so mold would grown on the window seals as well whenever we would notify them they would come clean the closets with Clorox or just painting over it leaving our apartment smelling like pounds of Clorox, it wouldn’t help because it would come back after a while. They will just tell you not to have nothing touching the walls that are close to the outside because that’s how mold... grows. Absolutely bad management! Read More

DO NOT MOVE HERE!! We had mold in our master bedroom it keep getting worse and worse. They came out to spray it with Clorox and wipe it down and that was it. They don’t try to fix the problem with the mold. They just let it be. DONT MOVE HERE

I moved in in August of 2022. Since living here we’ve had nothing but problems with the unit and the quality of the property. The unit was absolutely filthy upon move in. The power went out and all our food went bad due to it happening and they refused to replace it. The sink in the kitchen started leaking and was leaking black smush that reeked and they didn’t clean or replace the pipes just fixed the leak. The bathroom drain for the shower wouldn’t drain and when they came to fix it they found... tons of things the old tenants left. There’s hardly any parking ever and if you want guests to come over they have to park on the street and walk. The biggest problem we had was mass amounts of mold growing in my children’s closet. They came and wiped it up with bleach and painted over it. Your bills will be so high because they are improperly insulated and they won’t replace the insulation or the windows. The walls are paper thin and you can hear everything your neighbors are doing. I’m doing a lease buyout and not looking back. DO NOT RENT HERE! Read More