South Range Crossings

Hi :)))))!!!!!
Where do I start with my complaint, maybe by stating that the overall property is being kept up with well. Now the staff, Specifically the office manager Tony can use some improvement. Tony is the leasing manager, and his professionalism is very concerning. I come from a managerial role myself and the way he can make an individual feel is unacceptable. He is VERY condescending, and it takes you to snap back at him before he shifts his energy. His demeanor presents you as if you... are less than him, although he resides in the same complex.
SECONDLY, through the years of being a resident of South Range Crossing we’ve received numerous emails, about things that aren’t allowed etc. I LOVE the updates; however, I’ve allowed grace with the pool now being open LAST YEAR (the pool opened 3 weeks before closing) due to “MAINTANCE”. BUT, to have this same occurrence in 2024 is totally unacceptable and as a resident I feel totally devalued. The emailed are constant about our children playing over at the rec, and how staff is trying to coordinate blah blah with the rec BS haven’t seen any results of that. It is now July 3, 2024, we are less than two months before the pool closes AGAIN. The last update about the pool was 06/12/2024, and how they are waiting for parts THIS SHOULD HAVE BEEN TAKEN CARE OF PRIOR TO THE START OF SUMMMER!!!

Again, I feel very devalued as a resident and it’s disheartening to take a walk with your child, and they can’t even enjoy summer in the pool where they reside.
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They simply do not care. The pool did not open until fall of 2023 and has not opened yet. Always some lame excuse for every issue. They only give you one key for your apartment if you are a single parent. They are hypocritical and rude.