The Pavilions

I paid rent here for years and expected competent management when serious issues arose. Despite repeated documented complaints over several months regarding ongoing disturbances affecting my living conditions, management failed to properly intervene, ultimately forcing me to relocate and incur substantial financial losses. All statements made here are supported by extensive documentation and this matter is now proceeding toward legal resolution.
Rent carefully.

They have entered my house multiple times without warned. Talked to the property manager about it. He said it would fix the issue only to have more people come in the next day. Left a 3ftx4ft hole on the wall for maintenance and haven't fixed it yet. It's been 3 weeks.

I lived at the pavilions for a little over a year before breaking my lease due to unforeseen reasons. They were very helpful when I transferred from a one bedroom to a two bedroom they also were extremely accommodating after my domestic dispute. Yes, there are updates to be made to the apartments but I firmly believe with new management that those updates will be made very soon. I lived on the first floor and I lived on the third floor. You don’t really hear your neighbors. You just have to be... mindful for the complex kids that run and play in the parking lot. I’ve had no issues with maintenance aside from waiting to get my AC fixed. I do believe that they needed a different game plan for spring cleaning so they didn’t run into being backlogged. I’ll write my experience a solid seven out of 10. Read More

I've been a resident of this place for over two years. I liked being here so much that I decided to renew my lease for the second time. However, since JCM Living took ownership, there has been bad management. In this April, I extended my lease, and as of the new lease date, I bought rental insurance. First they delayed all communications and portal updates about insurance validation, and now they are imposing fines on my account despite the fact that I had given proof of insurance starting from... the lease date. They also don't respond to emails. The lease management team is completely unhelpful and just serves as a liaison between residents and JCM Living. Read More

Most of The Pavilions staff are rude and incapable of their jobs. Honestly, if you can’t handle tenant concerns in this many apartments, find another job ???????

If anyone is looking to rent, I DO NOT recommend them- and mostly for the staff but also for the apartments falling apart. Did you know the US Postal Service no longer delivers oversized packages to the door because their stairs are in disrepair and someone got injured? Or that they failed to clean chimneys for 3+years resulting in a... fire? How about the ceilings and walls cracking and having water stains they just paint over? Don’t forget that they do nothing to manage the birds in the laundry vents until it’s too late and they have to knock full nests down!

Anytime they make a plan to do something that requires entering an apartment, they fail to notify residents in a timely manner and communicate professionally to make it possible to keep pets safe so they don’t get out.

Pavilions staff will literally laugh at you on the phone and honestly deserve to lose their jobs. It’s all the women there, I haven’t met ONE that could respectfully and reasonably manage tenant concerns. The only positive and respectful interactions have been with Mike and some of the maintenance staff.

DO NOT rent here if you have pets. Read More