12/15/21
Not worth it.
Had a tour scheduled to see a unit at this complex, and was told we should have called ahead of time upon arrival as they had already rented the unit out. Completely understandable, but after walking in we were greeted by a young woman who I’m assuming was a leasing consultant. She offered no help and was unpleasant. She told us we could look at a unit they are renovating, and sent us up to the third floor to take a look. She did not accompany us, only told us the room number. The unit was a... piece of drywall without a light or even a lamp to look around. It was disrespectful and unprofessional to send us up there like that. It definitely wasn’t heartbreaking, as the whole building smelled rotten and we were not a fan of the place once arriving. But aside from that, I would not recommend wasting your time driving to this place for a tour. If you’re looking for a welcoming community, this is not the place to go.
Review from Apartments.com
3 People Found This Helpful
Property Manager at Enclave West Hartford / Parc West responded to this review
We're sincerely sorry to hear about your less than satisfactory experience. It is never our intention to make any resident or potential resident feel dismissed or unimportant - your feedback is invaluable in making sure this doesn't happen again. We... aim to ensure each individual is given a thorough and professional tour of any available units, and we apologize for falling short of this during your visit. In terms of the unpleasant smell you encountered, we can assure you it's not indicative of our usual standards and we'll be investigating immediately. Your comments will help us improve the overall experience for all future visitors.
