Varsity On K

Have been asking to have dishwasher fixed since we moved in three months ago. No one answers the phone or ever responds.

I've been waiting to write this review until I was fully moved out, and now it's time to share my experience. The management should be fired and investigated.

Let me give you the highlights of my dreadful 12-month lease:
- Heating broke for weeks in the middle of winter.
- Hot water was broken for weeks at a time, occurring up to 10 times throughout my lease.
- AC constantly broke, causing unbearable discomfort.
- Dishwasher fell out of its socket, and instead of fixing it properly, they just... glued it back in, which caused holes that brought in rats.
- Severe water damage in the common areas.
- Trash room is filled to the brim and is disgusting.
- Elevators break constantly. My roommate overheard the management talking to elevator maintenance, and the maintenance guy basically said this elevator is incredibly unsafe and should be completely replaced for the safety of the residents.
- literally everything falls apart - my handle to my shower would fall off all the time.

When my apartment became essentially unlivable because of the rats and no hot water, I lived in an Airbnb for 2 week. I was literally calling management everyday for updates on fixing my unit and their response was completely unhelpful and incredibly disappointing. They would literally dodge my calls at one point, even thought there was rats in my apartment. In the last 4 months of my lease, I had to switch units because my original unit was essentially uninhabitable (no hot water and rats). When the rats came in, I tried calling management, and no one answered. I called dozens of times for days and barely got a response. When my shower broke and would not stop running, I tried calling and calling, but still, no response (I attached a photo of the shower running and the handle broke off - that happened all the time btw). I don't blame maintenance, I blame management for their inability to provide enough maintenance support and their genuine lack of care and concern for the well being of their residents.

The management is horrible, and they did NOT uphold their end of the lease, failing to provide habitable living conditions. The only redeeming quality of this apartment is Andrea, the head of maintenance - they should have him run the apartment. ALSO! side note - the 2nd floor is actually the basement....... No one even told me. The first floor (or street level) starts on the 3rd floor - that should be informed PRIOR to signing the lease. Read More

I made arrangements to view the property at a specific time, as I had flown in only for the day. I flew to DC for two reasons: (1) to meet my new cohort and (2) to view this property and sign a lease. They blew me off, closed early, and wouldn't answer the phone. When I finally heard from the agent five days later, she had an attitude about the whole situation and rudely told me the unit was no longer available. Based on all the reviews, this place has a historical customer service problem.

Physically nice property but ownership/management is not very accessible when problems/issues arise. Also, there is a mentality that departing tenants should be responsible for all deferred maintenance costs to refresh dated units for the next tenant.

Attempted to tour this building, reached out a week in advance with availability all day Friday or Saturday, booked a Friday tour. Then on Wednesday, I get an email with some curt language stating that I need to reach out to reschedule as the office will be closed on Friday.

Not sure what changed that all of a sudden the office was going to be closed, but no worries, let me give them a call.

Called at 10am on Wednesday, immediately after receiving the email. No answer. Voicemail full. Too... many red flags at this point and despite what seems like the ideal location and apartments, we will be touring and renting elsewhere. Seems like some of the other 1 star reviews about the management are right.

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