Stonegate Apartamentos

My experience living in this community has been increasingly unacceptable due to a long list of unresolved issues, lack of communication, and overall negligence.

1. Broken Entry Gate: The security gate has been broken for months, compromising the safety and security of residents.
2. Trash and Valet Issues: Dumpsters are frequently overflowing, and the valet trash service I am paying for is unreliable—trash is often not picked up at all.
3. No Pest Control: No pest control services have been... provided since I moved in, despite this being a basic part of apartment maintenance.
4. Severe Roof Leak and Mold:
• A major ceiling leak began in January 2025. While a roofing company was supposedly called, the issue was not resolved—water continues to pool in the ceiling.
• I have reported this repeatedly, only to be told that the cause “cannot be pinpointed” and that the leak is due to “Mother Nature.”
• Mold has now developed, and I am experiencing worsening health symptoms as a result.
• Despite reaching out to multiple staff members—Maegan Radford, Madison Propst , Daniel Black—and even the Asset Living corporate team, I have received no meaningful response or resolution.
5.
• A maintenance worker entered my apartment while I was away and used my personal restroom, leaving the toilet seat up and candy wrappers on my counters.
• I reported this and received no follow-up or apology.
• It is deeply concerning that maintenance staff are hired through a temp service and appear untrained and unsupervised.
6.
• In past years, the community was infested with rats, and now stray animals roam freely around the property.
• Dog waste is constantly left on the grounds.
• Breezeways are filthy and have never been pressure washed or properly cleaned during my lease.

This property has failed to meet even the most basic standards of habitability and customer service. Lee mas

I love my apartment and the atmosphere! Chole and Maddy are very responsive and care about the residents.!

The apartments are advertised at one rate. When you go sign the lease, you will notice they add 300 in fees(trash, administrative, rent collection, pest control, etc). When you go to renew, they will add another 150 to 200 to your rent. Tenants move in these apartments and quickly move out when their lease is up.

I’ve called multiple times on several different days and received no answer. I‘be tried to schedule a tour on multiple different days but they were booked. I was able to schedule a tour (through their website) for a Saturday at 3:00 pm. I received multiple email and text confirmations. I received an email and text 2 hours before my appointment, confirming my appointment. I show up to the leasing office 10 minutes before my appointment and no one is there. The office was locked with lights off... and a “closed” sign. I waited until 15 minutes after my appointment and no one showed. No one answered the phones. Very frustrating when trying to find an apartment and this happens. It looks like there are other reviews with very similar instances. 02/17/2024 Lee mas

I have lived here a minute and things have really gone downhill! Convenient location! Usually quiet during the day. However, this place can be such an eyesore when I’m walking my dog during the day. Animal poop everywhere. There has been a stalled car in front of the 300 building for at least 2 years. Tag expired, and car has literally been sitting there so long it has spider webs covering it. Despite the neighborhood regularly sending emails out threatening to move cars in such a state, nothing... has happened. Im sure that’s probably inconvenient for those living in the building. The music coming from my neighbors in building 600 is so loud sometimes I can hear it through my walls! They’re usually nice about turning it down if asked. People leave their dogs unattended in their homes, and you can literally hear BARKING all night!! I’ve even (unfortunately) witnessed a shooting in the neighborhood—to which the neighborhood responded by sending out an email about locking our cars. HA!! Dumpster is always overflowing and COVERED in the biggest rats you have ever seen in your life! “Gated” community, but the gate hasn’t worked since 2020. 5 star reviews are fake! Many are from friends of the staff who work in neighboring communities. Residents were also asked to participate in “contest” to leave positive reviews for a discount on rent. Don’t believe the hype! They don’t give a rats tail about the condition of the neighborhood, nor resident satisfaction after they get you to sign that lease! Lee mas