7/1/25
Poor response to maintenance issues
Response time to maintenance is very inefficient in meeting my needs as.a renter. In two years I’ve have had a leak in my ceiling that took a week to resolve and seasonal outages of the heating and cooling system. The toilet in my second bedroom was unusable for 3 days with no response. The excuse given by office staff is a shortage of maintenance workers and most recently , “ it is a 30 year old property and things break.” My rent payments are always on time and I cause no problems on the... property. Two years ago a tenant who was moving out warned me about poor maintenance responses but regrettably I took a chance. Don’t make the mistake I did.
Reseña de Apartments.com
2 personas encontraron esto útil
Administrador de la propiedad en Sturbridge Commons respondió a esta revisión
Hi there! We are sorry to hear that you are frustrated with having to wait for repairs. We too hate when things break, and our goal is to fix them as soon as possible. We hear your complaint and will do our very best to have a quicker turnaround... time than three days in the future. That is very unusual, and we hear you. Thank you for your patience and please let us know if there is anything we can do for you.
