27/2/23
ongoing roof leak, water damage, mold, poor management
I have been dealing with multiple roof leaks in my third floor unit, the worst of which has been ongoing for 6 months and showed signs of black mold growth. I have been forced to sleep in my living room for two months (and counting) due to the most severe leak which drips water into my bedroom every time it rains. Management has shown no urgency in resolving these issues and is unresponsive to my requests to ask for repair timelines -- emails about water damage often go without response for... many days.
While they have tried to get roofers to do the repair, no repair has held. It also takes them weeks between attempts to schedule a fix, despite me telling them the repair did not hold. Several units in the complex have tarps over the top, indicating water damage. So I suspect it's an aging roof issue and they are trying to get by with quick/cheap patchwork to my roof rather than addressing the aging roof. I've repeatedly asked why they cannot put a tarp over my unit, like the rest, but they do not respond. I suspect it's because mine is an outward facing unit and the tarp would be visible by prospective tenants.
While management have been apologetic, they are completely unresponsive and slow to schedule follow ups. I have to repeatedly email, call, and walk down there to get them to do even basic steps to address this issue. For example, when I reported that the water damage was growing black mold, it took more than two weeks of emails, calls, and office visits for them to send a maintenance person to scrub the mold, spray bleach, and repaint.
I would strongly discourage anyone from staying at this property. If any military are currently staying here and having similar issues, I encourage you to report this to base housing who are tracking these issues.
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