Artisan at Downtown Chandler

My move in date was delayed by a week because they we're unable to fix a broken window at the time. When the actual move in date arrived, I got a call when I was halfway there from my old place (about 2 hours away) I was told the unit was still not ready. They said if I wanted to me in that day, I could get one of the more expensive units.
When I finally moved in, there were roaches everywhere. They sent pest control a week later, it did not make a difference It also took them a month to... properly repair a broken toilet.
In March, my car was towed from me assigned spot. This was after I was told by one of the people in the office that it wouldn't be. The name was been changed for the second time, it used to be "Tides" and before that "crosswinds " Lee mas

What I realize is a home is something you make yourself. No place is perfect. I absolutely adore my apartment. Yes there’s room for improvement. But overall the pool,fitness room,laundry room and basketball/playground area is clean. I love the coziness I have. This is our first home together and what a beautiful place to start. When they address the small things that needs attention Artisan will be the ideal place to live . Close to the freeway stores and the new improve downtown Chandler.

I have lived here since February 2022. From the beginning this place has been terrible. First off let me start by saying they are one of the most affordable apartments around and they do accept all breeds, but you get what you pay for. The day my boyfriend and I were supposed to move in the apartment was dirty, smelled like cigarettes and Marijuana, and there were dead bugs and this was after they said we couldn't move in until the evening so it could be cleaned. Finally by 4pm on our move in... date we were able to move in. There was a pest problem in all the apartments in our building and the ones around us for about 8 months before they finally did a proper extermination. They would come and spray ever 2 weeks but that did nothing. In 2023 there started to be issues with food being left on the ground all around the complex as well as bones. This was hard to avoid when we walked our dog and he would find them. I let the office know many times and still in 2024 this issue has not been solved. Management has changed 3-4 times in 2 years and nobody seems to bother to do anything about this issue. There is also an issue of people not keeping their dogs on a leash. Back in 2023 I was walking my dog and a guy had his door open and as we walked by his 3 dogs ran out towards me and my dog and started snapping at my dog. I quickly picked him up so they couldn't reach him and one of his dog bit me in the process. After letting the office know, nothing was done because a couple weeks later the same thing happened. Again I went to the office and the said there was nothing they could do. Trying to avoid all the areas with food and buildings where owners don't have their dogs on a leash really limits the places you can actually walk your dog. And yes they do have a dog park, but it usually smells very bad. A plus is that they do have plenty of dog poop stations with bags.
Also none of the lights in my kitchen work except for the oven hood light and I dont have a bathroom sink stopper. The heater part of my a/c units do not work and it just starts smoking and sets off the smoke detector. I had these maintenance issues back in 2022 and had maintenance come out 4 different times to fix them and they said it was a wiring issue and never come back out so I gave up. They also went to order a new sink stopper and never come back with one. Maintenance has also changed a few time in the last 2 years. Lee mas

Signs of insect infestation. Overflowing trash, Fitness center unavailable, window and doors not weather tight, recreation room never open “under repair”, all units needs repairs, place as a whole needs renovations. Give the impression renovation will be happening. Suspect area at the corner and no security gates. Laundry facilities have 1/4 of machines not working. High rent for no Amenities that is stated the lease they are currently breaking. Very tiered place. they need help there!!

I have been inquiring at different apartment communities in the area for a possible relocation, Jackie was so helpful, and the property looked superb!! I can't wait until I can rent from her. She really made me feel welcome
Thank You Jackie