Haven at Towne Center

My wife and I are moving out of this place after 4 years of living here because the new Haven management is terrible. One example, When they took over they "forgot" to add the trash and pest costs to everyone's rent bills, and after multiple months they realized it and then charged everyone the amounts that they forgot to charge, all at the same time. And expected everyone to pay this random bill within a few days.

The complex itself is nice, thanks to the previous owners, but I would not... choose to live here under the current management. Lee mas

This property recently sold to an investment trust with only one thing in mind…. money. Because it’s right next to Costco and the Arrowhead Mall with Bell Rd is just a block away traffic can be a nightmare at times. Like the sound of Ricky Racer tearing the road up all night? Loop 101 is your back yard. When we first moved in it was reasonably priced and maintenance was awesome. Now it sucks. We’re in a 2-bedroom that costs more than buying a 3-bedroom house. We just got prequalified so we’re... not staying. Lee mas

This place is a flood zone. Management is ignorant to running a business. They don't respect the tenants. They only see the tenants as cash or numbers. We had water coming out of the toilet, the sink and the bath tub. It happened twice. The first time I was out for food shopping, when I returned there was dirty water full in the bath tub and kitchen sink. The second time, I was at sleep, my wife came home from work in the morning and saw the entire guest bathroom and hallway flooded. No body... turned the water on, this was the second time this happened. The management didn't not come to apologize for the incident, they sent us an email saying that we should pay $250 dollars for insurance deduction. Can you imagine how heartless these people are?
I moved out on the 30th of October 2019
I didn't owed anything, not rent or any utilities. I didn't brake anything in the apartment, I cleaned the apartment very well, it was like no other person have lived in the apartment. Surprisingly, I receive a check of $136 dollars out of my $700 dollars security deposit. According to the attached statement on the check, management said I moved out on the 4th of November 2019. This is a very big lie. I moved out on the 30th of October 2019 and turned in the keys that same day by 4 pm on a Wednesday afternoon. While living here, two men walked into my apartment and did not take off their shoes. They messed the entire carpet up, when I complained to management. They said the two men didn't work for their company. The inspection notice says Solis apartment management. So, who do they work
for?
Words are inadequate to express, all in all, please don't rent at Solis apartment!!!! Lee mas

The management and leasing office of Solis are full of some CON ARTISTS. I was told when I went there that I could put a holding deposit and that I had 48 hours after he background check cleared to cancel my deposit. I was also told that the background check would take up to two weeks to clear and that I would be notified when it cleared. 72 hours after that conversation (I was under the impression that my background check hadn’t cleared and that it probably wouldn’t clear for a couple of days)... I called to cancel my deposit. They told me the background check had cleared immediately (which I was never notified of) and that I couldn’t get a refund because my background check cleared immediately, even though I was told it wouldn’t clear until at least a week. They screwed me over, lied to me, and had horrible communication with me BEFORE I EVEN MOVED IN. They told me they can’t give me the refund so I canceled because if these con artists can screw you over 2.5 months before the move-in date, they sure as heck can screw you over after you start a lease with them. Lee mas

Day 2: recap . Day 1. Carpet, and whole apartment, were not clean. Mgr got a carpet cleaner out right before moving in. Oven door fell off and water leaking from the refrigerator. Steve in maintenance was quick to fix items. Then we noticed the shower head leaking, rust in the bathroom sink, stains on the counters and walls, and a faulty screen door.

Day 2. Mike in maintenance replaced screen door, fixed shower head, is ordering a new bathroom sink, and offered to have the counters... resurfaced. Mike was fantastic. Mike said he would fix the sink around 2 pm tomorrow 6.16.17.

Changed rating from one to two stars. When sink is fixed, counters fixed, reimbursement $24 occurs, and compensation, stars will improve again.

Day 3 Mike fixed sink, committed to install ceiling fan 6.21.17 Mike is helpful.

Cons: apartment not move in ready / no offer of compensation for a terrible "welcome" to the community due to negligence. Still waiting for reimbursement of shoe coverings and tarps needed to protect the wet carpet since it was not cleaned until right before the movers, cable tech, and furniture delivery arrived. It's $24 I should not have had to spend. I deserve reimbursement. It is unethical, and could tenants can use legal action for non-cleaned carpet and paint.

Pros: asst manager and mgr did what they could to salvage the experience. Steve and Mike in maintenance were polite and helpful.

Safety: I specifically chose a gated community for the idea of safety. I'm disabled and my fiance liked the idea of both of us having a level of security that is beneficial. We're paying for a gated community experience, however, the gates are never closed even at night. Why am I paying to live in a gated community, when the community doesn't use the gates? It's a sale or service that is misrepresented which should negate the contract agreement.

Result: still upset that I was not compensated for the stressful moving in experience and I haven't been notified of reimbursement of $24 for wet carpet protection which were purchased due to negligence of the community. To be fair, I am appreciative of the effort made to improve my perception of the community. They need to provide the gated service I pay for by actually closing the gates.

Compensation and reimbursement offered. An offer of cleaning has been made. I've changed my rating from 2 to 3 stars. Improvement has occurred. Security gates are supposed to be fixed Tuesday 6.20.17. That will move this to 4 stars. Lee mas