Greenspoint at Paradise Valley

If I could give the apartment 0 stars I would. Over the course of 7 months there have been the following:
1.) Cockroaches everywhere all the time.
2.) Dishwasher Broke (When they did replace it they took it from a vacant unit above and left the water on and it started leaking water from our ceiling)
3.) Oven Safety Light broken but they refuse to replace the oven or at least the light
4.) Microwave is on its last leg
5.) Cheap Vinyl Counters that an air fryer turning on will leave a mark on.
6.)... Domestic Water line is constantly turned off almost weekly like clock work for emergency maintenance requests.
7.) Consistent Weed Smells that penetrate into your apartment.
8.) Most recently our hot water is out without notice or text to anybody and now in the middle of winter we have to take a cold shower.

The location is great but honestly anywhere else is better than this. RENTERS BEWARE. Lee mas

We lived in this complex for almost 3 years and hated every minute of it. The building is so old and everything is falling apart. The walls are so thin it seems like they’re literally made of paper—we could hear our neighbors phone vibrating. The complex is on a super busy road so there’s also tons of noise all night long. The only bright spot here was the maintenance staff. They were all incredibly kind and timely in doing repairs. The downside is that nothing ever got truly fixed or repaired,... most of the time they just paint over what needed fixed. Our appliances were easily older than us and nothing was cleaned when we moved in. If we ever went out of town for more than a day, we came back to the grossest mildew smell. There is a dog park which has been renovated recently, but the whole time we lived there the park was mostly dead grass and rocks. Our patio was always covered in dirt and bird poop and the landscapers would literally blow leaves and dirt and poop into our patio every few days. The gutters for the whole complex would also funnel directly into our patio so whenever it rained we would get flooded and even more bird poop would collect there. The pool is gorgeous and well maintained, but over the last six months there were no chairs out for resident use, which goes to show how management didn’t care about resident experience at all, seeing as we had no chairs for the entire pool season. The inside of the apartment looks nothing like the pictures on the website or the model they show. There is no natural light and even the artificial lighting is incredibly dated and barely works. The A/C sounds like a jet engine whenever it starts up and barely pushes any cold air. The final nail in the coffin for us was being told when we renewed our lease in January that our rent would be raised again in July. We decided to move out and kiss this place goodbye. Save yourself the time, headache, and exorbitant amount of rent money and DO NOT MOVE HERE. Lee mas

My family & I lived in this great location close to great schools ,shopping & more in this family community. Staff is excellent and the maintenance is top notch. Affordably priced and well maintained.

COCKROACH PARADISE!!! I moved in a few months ago and ever since the very first week I’ve had roach issues. I’ve never previously had any roach issues at any apartment complex I’ve lived at because I clean constantly and spray bug spray on the baseboards to ensure there’s never a chance of infestation. There are constant water shutoffs, sometimes for days at a time. There’s been long periods where I haven’t been able to shower and clean my dishes because we’ve had no water. I truly am miserable... and haven’t enjoyed life since moving here, it’s all Greenpoint’s fault. Lee mas

Boy, how places have changed since 2020, huh? Prices have gone up for so many things, but quality and service have not. Judging by the number of 'We want your feedback!' surveys I now get for EVERYTHING, you'd think they care. Right.

Anyway, I lived here for years, a few units. All good. But my move out situation for the last unit was stressful due to the office being confused and / or unclear on what the heck is going on or what I owe and why.

Our day to vacate was curiously a week after our... original end date. Was told that was because I was interested in transferring to different unit.
No, it wasn't.
Yes sir, it was.
No, it wasn't.
Oh, you're right. I didn't realize _______ changed that notice. I was on vacation.

Why was our day to vacate a week after our lease end date? Who knows. Still unclear. So I planned to stay until my day to vacate (roommate already moved out). Little did I know at the time that last week I'd be charged month to month rate (which in turn negated the day to vacate, since I could have stayed even longer under month to month rate). Just so unclear.

Which brings me to our final bill. The statement was confusing and unclear. I inquired about it since I wanted to figure out what charges to split with my roommate, and the reply I received had a strong "don't dispute this, it's correct" tone. I asked twice for clarification on some mysterious, unlabeled balance, and it was ignored.

My final email to them let them know, again, I am not disputing anything. I just want clarification and how irritating this has been.

Their reply? "You may dispute any charges you wish".

I mean, what the heck? What in the actual heck is going on in there?

Listen, I get it. Many are stressed right now. I imagine these ladies at the office hear it all. But this was all handled so poorly.

I also get there are 3 sides to every story. Maybe you think I might be the one who's nuts and leaving things out. I'm not. I've got all the emails to show for it.

Perhaps by the time you arrive, this property management will have changed (again) to another owner. With new staff and a stronger grasp on operations. But as of 05/12/22, this place is kind of a mess. Lee mas