Omnia on Thomas Apartamentos

Apartment is flooded with insects that come in through the vents and windows they do nothing about. It is completely unlivable. They pay for fake reviews on all these websites, please report them down. They turn off the AC during the winter so it’s extremely hot

Location - It's 15 minutes from downtown, Scottsdale, Tempe, pretty much everything you need on a day-to-day basis.

Staff - The management/leasing/maintenance team is awesome. They're easy to get a hold of and ask questions, and maintenance has generally been responsive and helpful with any requests. There's been a couple requests that they either didn't fulfill or had to come back and refix but overall pretty solid. Anthony was super helpful in getting things set up.

Security - pretty good;... I've had other places where the gate just stays open the whole time but not here; it shuts nightly I believe at 7 PM and there's a night patrol that is fairly easy to get a hold of for noise/security complaints.

Pricing - the price is a little steep for what you're getting if you compare $/SQFT to other places. Additionally, there are quite a bit of fees that will bump your monthly cost up about $200 or more which is more than I've experienced at other places. Utilities are normal but there's $25 for valet trash that you can't opt out of, another trash fee, pest fee, etc. etc. that will easily put you over $200 or more if you're in a bigger unit.

Safety - this unit isn't in the best part of town and pretty much as soon as you get outside the gates you're liable to see homeless people and drug addicts on every corner.

Neighbors - this has been one of my biggest issues; pretty much the whole complex is going to constantly smell like cigarettes and weed, which isn't the fault of management but is definitely worth mentioning.

Noise - not all the units are brick-walled like the ones in the pictures. I've still found that the walls are pretty good at containing noise but the floors aren't. I can clearly hear my downstairs neighbors TV/music. Additionally, this complex is right next to a children's hospital meaning there are sirens through all hours of the night.

Trash - one of the areas this complex falls well short in. The dumpster is constantly overflowing into the parking lot, there's dog poop left out, and trash left throughout.

Bugs - I haven't seen anything beyond the occasional tiny thing that slips through the cracks. No bed bugs or no roaches, at least so far.

Parking - there's plenty of parking to go around, and no assigned parking. However, there's very limited covered parking so that'll be an issue in the summer.

Amenities - The laundry facilities are decent, nothing too substantial there. The fitness centers are pretty lacking on equipment. Lee mas

Though I am leaving it is not for anything bad. I have spent the last year in one of the updated studios. Although small, the layout was good and it felt a lot bigger than I thought on the initial move-in. I have a bunch of decor/junk if you will so it got small fast. Appliances were all-new, with new paint and carpet. Complex itself has been super quiet there has been the occasional noisy neighbor but it was never like an ongoing thing. There is a courtesy patrol at night so I am assuming that... has helped put a damper to the 2 am noise. Valet trash is great but you can't opt out of it. I was next to the compactor and just took it myself. I wish I could opt out. Always had parking available there is plenty of parking but the lot itself is kinda weird. I never got around to using the pools but there are pools all over the complex. Laundry facilities have always been clean but some other tenants don't like to read the obvious signs of "do not use powdered detergent" and keep breaking things. They fixed the washer/dryers in a relatively fast manner. There are also multiple locations to do your laundry so if broken or the place was full I had other options. One actual complaint I had is one of the smaller gyms on the other side of the complex I could never use. The office mentioned they were "updating it" but the whole time I have been there nothing has been done. So that was a bummer; the main gym at the front though is nice and has a lot of space I just wanted the convenience of it being closer. The staff has been great and the way they handle everything online is great. They are quite efficient even the maintenance staff is great. Putting in a work request online and someone is by the next day. They are in and out; on the few occasions, I have caught them in the unit always nice to talk to. Another annoyance I have noticed is the water is always getting shut off for whatever reason. Seems like it is always in the maroon building, (my building) so avoid those buildings maybe. One more thing about the noise I just remembered the complex is right next to the Hospital so expect lots of ambulance/siren/helicopter noise. Overall I enjoyed my time here the neighborhood is nice, tenants have all been nice. Typical noise level and the staff have been great. The reason I am leaving is that this unit is too small for me and it is too expensive in this area so I am moving out of town. If this place is in your budget then definitely check it out. Lee mas

I really enjoy how quick every part of the staff responds. I have had minor maintenance issues and they were there the same day. Very clean complex. Very pet friendly and the tenants are very friendly too.

WARNING DO NOT LIVE HERE!! This complex was actual decent when i moved in for the first year. No major problems the first year, nice neighbors etc. Then it just plummeted off of a cliff. This disgusting pit is infested with drug dealers and crack heads and I've been cursed at multiple times just walking to my door. I got beg bugs which was one of the worst experiences of my life. My car was dinged multiple times because the parking is cramped and awful. There were crime scene vans here TWICE in... the past 6 months (one incident was apparently a drug deal gone wrong), The terrible evap cooler is garbage and I had to sweat it out every summer I lived here. It used to be affordable, but now is waaaay over priced for the disgusting units they offer. My roommate looked out his window one night to see a cop on his belly outside his bedroom window waiting to ambush a drug dealer too. They also make you pay for valet trash that they don't even pick up most of the time, and send you nasty emails for their own team's failure to do their job. You want to know the real cherry on top of all of this? I thought i was finally free of this nightmare, until they sent me an invoice for 500 dollars for "pet damage" and resurfacing the tubs! THEY WERE STAINS ON THE CARPET AND FALL UNDER NORMAL WEAR AND TEAR!! This is your final warning, this place is not salvageable, DO NOT RENT HERE!!!!! Lee mas