Onyx Uptown PHX Apartamentos

DO NOT LIVE HERE! I’ve lived at this apartment for a year, and I’m finally moving out due to a long list of problems—poor management, parking issues, the property being dirty and smelling of animal waste every-time you open a door, unresponsive staff, and a serious issue with package theft. Since moving in, I’ve had four packages stolen from the mailroom. Four. That includes christmas gifts, house decor, and my graduation items, Id eventually opened a PO box so I could stop getting things sent... here, which I closed and was forced to send here because I’m in the middle of moving and had no other address. Of course, these packages got stolen too.

Every time this happens, I go to the leasing office and ask for help. Their response is always the same: “Contact the delivery service.” They don’t have any cameras in or near the mailroom. They take zero responsibility. There’s no accountability, no resolution, no care.

Today, when I went in to complain about the fourth stolen package, Florentino, the leasing agent, decided to get loud with me instead of helping. As I was walking out, he decided the best thing to do was to get loud back! I checked the mail room again, of course no packages so I went back into the office to ask for his name so I could write this review. He hesitated, then said, “Florentino. I’ll reply to it.” If this is the new property manager I am so thrilled to only have 4 more days in this place. The level of disrespect and unprofessionalism is unbelievable but honestly comical at this rate because no one Ive seen come through that office is capable of doing the job they clock in for.

This place has gone soooo far downhill since it opened. The staff is useless, packages are constantly stolen, nothing is clean or kept, and no one seems to care. Last I checked a leasing agents literal job is to assist residents and not once has this team ever been helpful. Do NOT move here pick literally anywhere else, and do NOT get anything delivered to this property. Lee mas

The property is beautiful but needs better taking care of! There needs to be consequences for those residents who are not taking care properly maintaining a clean standard and held accountable for damage as it looks unkept for the money I’m paying this should be immaculate, pets should of had their own area.

The place is clean, well kept, secured, with all the amenities. The place is Family friendly, the people are helpful and management takes care of all the need for your move in.

Broadstone uptown has done a great job at making me feel at home, the pool is so nice to swim in or lay out and everyone here is super friendly!

From the moment I walked into the leasing office and toured with the staff, I just knew this was going to be home! Juliet was great from start to finish. She consistently kept me updated throughout the leasing process and was always readily available to answer any questions, comments, and concerns. My apartment here at Broadstone Uptown came with features I never knew I needed. The complex stays clean, amenities are spotless, couldn’t ask for a better quality of living.