Roosevelt Square

I am a resident of four years with Roosevelt Square and unfortunately I do not recommend this complex. The location is unbeatable, great amenities and amazing local businesses at your doorstep. However, the leasing office’s current staff is ill-equipped to handle any issues that arise and do not communicate with tenants on a professional level.

Parking here is an absolute nightmare. The leasing office has a toxic partnership with a towing company named “AZ All City Towing” and it tows its own... residents at the expense of their residents. Neither company takes responsibility and the fees are astronomical to say the least, let alone a waste of time.

For the price we, as tenants, are charged monthly, the least we could be provided with is a secure parking area. And quite frankly, the leasing office could strive if it bothered to offer their residents a standard level of customer service and effective problem solving solutions. Lee mas

I am a resident of four years with Roosevelt Square and unfortunately I do not recommend this complex. The location is unbeatable, great amenities and amazing local businesses at your doorstep. However, the leasing office’s current staff is ill-equipped to handle any issues that arise and do not communicate with tenants on a professional level.

Parking here is an absolute nightmare. The leasing office has a toxic partnership with a towing company named “AZ All City Towing” and it tows its own... residents at the expense of their residents. Neither company takes responsibility and the fees are astronomical to say the least, let alone a waste of time.

For the price we, as tenants, are charged monthly, the least we could be provided with is a secure parking area. And quite frankly, the leasing office could strive if it bothered to offer their residents a standard level of customer service and effective problem solving solutions. Lee mas

Shockingly unprofessional leasing staff. Did a virtual tour - was told we needed to immediately apply with an immediate move in date to even be considered. Then took days of back and forth calling to even get our application processed. Finally received an approval letter by email, only to be told the next we were denied by phone (and get a different letter later the second evening). Their Cox setup person wouldn’t stop calling to see when we wanted to start services. When I called the leasing... agent, JT, to ask questions about the conflicting information - he was hostile, judgmental and straight up refused to put me in touch with the manager who made the decision change. The whole process was sketchy and felt so discriminatory. We only considered this place because of a current tenant referral and now will make sure to make it widely known how we were treated. Lee mas

Shockingly unprofessional leasing staff. Did a virtual tour - was told we needed to immediately apply with an immediate move in date to even be considered. Then took days of back and forth calling to even get our application processed. Finally received an approval letter by email, only to be told the next we were denied by phone (and get a different letter later the second evening). Their Cox setup person wouldn’t stop calling to see when we wanted to start services. When I called the leasing... agent, JT, to ask questions about the conflicting information - he was hostile, judgmental and straight up refused to put me in touch with the manager who made the decision change. The whole process was sketchy and felt so discriminatory. We only considered this place because of a current tenant referral and now will make sure to make it widely known how we were treated. Lee mas

Mechelle from the office is so nice, but they are in the business of making money and you get nickled and dimed for everything. The property was good overall but quite dirty in shared hallways/outdoor space. Appliances are extremely old. Pool is freezing cold water year round. If they just didn’t recirculate the water during the day it would get to a manageable temp from the AZ heat, but it’s seriously so frigid I couldn’t ever handle going in. When covid hit, they offered zero flexibility and I... had to continue paying rent there for 3.5 months after moving out. Lee mas