Tides on East Cactus

Spare yourself the trouble of considering this property. To list some issues: cleanliness, smoking and air conditioning are noteworthy. The walkways are covered in ashes and old cigarettes, and there are numerous "stains" all over the area. The grounds constantly smell of either weed or smoke. The AC has been a consistent issue across all residents. During the winter they switch to the boiler, effectively cutting off the AC. Even though it's cold outside, many residents, like me have... temperature issues most likely due to poor ventilation. Management also fails to find solutions to the problem, telling us to just "open the window". Of course doing that means choking on all the fumes from smokers. If you love living in an 85+ degree apartment that smells like weed and smoke, this place is perfect for you. Lee mas

Avoid moving to The Tides at all cost. No matter which one around the valley, they are all owned by the same “owners”. These “owners” never take responsibility for their business activities. They hire completely illiterate people who are incapable of performing their job duties to run the place, which they can’t even do. The office never notifies tenants of any problems as in AC being turned off. Instead they will pack up their items and go to their air conditioned homes and leave us to... basically figure it out ourselves. They had the AC break for 6 days and refused to answer the phones and inform tenants about the situation getting resolved. Instead, they urged us to get a hotel that they would cover the costs for. It has been almost 3 months and I have yet to get my refund. They will promise you everything in any way they can, whether it’s through email , over the phone, or in person. Even if you get it in writing, they will go back on what they said and you will never be satisfied. Please avoid The Tides if you care about your well being and dignity! Lee mas

I’ve been at this property for about two years, and ever since I’ve been here I’ve had little to no complaints. I will say, I am requesting pool furniture or I will not be renewing. Please just get us some good quality furniture for the amenity fee we are burn g charged. Again, these guys are awesome here, and the new community manager, Hannah, she is so sweet and cares so much.

This complex is pretty decent considering the area and the prices. I appreciate how they have different options for different needs. You can’t beat having all the amenities/other bills all included in monthly rent. It’s a spacious campus with many options. Good place for single living and smaller families. Lots of people have lived here for years, which says a lot.

I cannot say enough about how wonderful the office staff is at Sierra Grande. Patty and Kristi are 2 of the most professional, caring, accommodating leasing agents you will ever find. They have made relocating my father from Missouri to Arizona as seamless and worry free as possible. The apartments are clean, affordable and perfect for what we needed. Thank you doesn't seem adequate to express my gratitude for all the extra assistance they provided.