University Pointe Apartments

This apartment complex is a complete joke. From the moment I moved in, the unit was in terrible shape: cracked countertops, paint dripping down the kitchen cabinets, a gaping hole behind the stovetop, and a broken closet door that barely functioned. This was the condition they gave me the keys to -- and somehow, I'm the one getting charged for "damages" at move-out?

The property manager is completely unresponsive, unprofessional, and clearly doesn't care about the tenants or the condition of... the property. I've contacted her several times and never got a single follow-up. But don't worry -- she will respond when it comes time to nickel-and-dime you. I was told I needed to replace the stovetop drip pans or be charged $35 -- over basic, cheap items anyone would consider normal wear and tear.

The tub and shower? Absolutely disgusting. Instead of replacing anything, the maintenance team just slaps a layer of paint over the old, stained surfaces. It starts peeling with regular use, and then they'll charge you $250 to repaint it again when you leave. Total scam. The property manager Kathy will swindle tenants out of their security deposit completely because tenants do not re-lease.

Oh -- and yes, I saw roaches. I keep my place spotless, so don't even try to blame the tenants. Rent is outrageously overpriced for the run-down, poorly maintained, borderline uninhabitable units they're renting out.

Save yourself the headache and money. This place is a dump and the management is shamelessly exploitative. Lee mas

The management team was very unresponsive. I have noticed them about my intention of breaking the lease due to personal issue multiple times and received no response. After I left the property they charged me the following month + fee of breaking the lease and threatened me with legal action AFTER 25 days of not responding my email.

As a student in ASU, this apartment offers everything you need while studying, it's close to college and very comfortable and it's open area makes it feel very free and cozy.

This complex is such a fun place to be! Not only are there resident activities there is a pool in every complex, access to a gym, security protected mailboxes, and an activity center where you can play pool with friends or make a cup of coffee. The environment is very welcoming and I think anyone would like living here just as I do.

I would highly recommend anyone to live here!

I have been living at University Pointe for almost a year now and have also renewed with them for another year. For the most part this place is pretty good. As said in the title, it is affordable and convened. It is close to campus and doesn't cost as much as the high rises do.

There is pest control that comes in every Friday to help knock out bugs. I have never had an issue with bugs before.

There is a maintained team that is on call 24/7 as... well as resolves issues quickly. I had my AC broken and they gave me a portable one for the night and fixed it the next day. Very fast and reliable.

I loved the pools and I am out there often with my friends or alone reading a book. The only thing I would really like is a hot tub so my friends and I can hangout during the cold nights are sit in it after a long day of work.

Other than that the only complaints I have is that the walls are a little thin and the insides may look a little outdated like the kitchen, but everything works fine.

The staff is also very helpful and really makes me feel like my issues are heard and are resolved immediately. The property Manager Kathy is very nice and is willing to work with you through any issues.
Lee mas