Village at Vintage Ranch Apartamentos

From my initial tour to the last interaction, the leasing staff--Adrienne (Leasing Consultant), Emma (Assistant Director), and Monet (Director)--have displayed unprofessionalism, lack of communication, and what feels like discriminatory treatment.
When I first toured the property with Adrienne, she was disengaged, provided minimal information, and demonstrated no customer service skills. Throughout the leasing process, my phone calls and voicemails were ignored. Emails were answered sporadically... , with no urgency or follow-up on my concerns.
The level of indifference and lack of empathy from the staff was unacceptable. Apologies felt scripted and dismissive. On the scheduled move-in day, just two hours before my appointment, I received an abrupt email from the Director canceling my application--without explanation, without a refund of my holding deposit, or acknowledgment of my renter's insurance expenses.
All I ever asked for was transparency, communication, and basic professionalism. Lee mas

We recently moved here and love it. I have to say the Sales Office and maintenance staff have been nothing but extremely accommodating. They are very professional and has answers for everything. They are quick to resolve any problems. I really appreciate that.

It’s not in the best location. Everyone from Vallejo drives by on the way to Walmart. It’s on a busy and loud street and it’s just not worth it. The apartments are nice, but not enough to pay what they are asking for or what your getting all together. Especially with so many other options.

I came here to look for an apartment and parked in the “future resident” parking and the manager made me move my car and was being very rude about it.