Pinnacle at Otay Ranch Apartamentos

I've been here for over 3 years. I actually kept my apartment while deployed. The apartments have nice size closets. That was a major plus. There is assigned parking and if available, you can rent an additional one. Unfortunately, my second year I didn't really get that. It sucks trying to find street parking at night. So, here's my main issue. Pinnacle does not see a lock out as an emergency. The maintenence after hours did not answer nor did security. I called the emergency numbers from the... website, the security office was disconnected. I was locked out for about 3 hours. From almost 9 PM to 12AM. I called 10 different lock smiths. It cost around 135. I didn't get the lock replaced since I only got locked out of one lock. The dead bolt was fine. When I talked to the complex, I was told I called the wrong number. I sent screen shots of over 50 calls. (The numbers they said I should've called are on there. Plus, when you call Pinnacle, it's a touch tone option for after hours courtesy patrol). Then I was told it wasn't an emergency. Is it in the lease what constitutes an emergency? I got an "I'll get back to you," I told them my lock was still damaged and I needed it replaced. I was told of course, we'll get our maintenence men to look at it. This was August 3. It's August 7th and they still haven't gotten back to me, will not refund me, And still have not replaced my door knob.
With pet owners leaving poop around the property and not picking it up, trash falling out of the trash can, noise issues that they don't get involved with and THIS ( A single female locked out at night for hours) (a broken lock for multiple days) not an emergency or even a concern, I will NOT recommend or renew my lease for a 4th year. I wish I would've moved before I deployed. Lee mas

The service team are nice however the noise here is so loud. We have a kid and anything wakes her up we had a neighbor blast there music til about 12 we called service to do something about it but nothing was ever done. Look I get noise I have a two year old but when it’s a work night You expect people to be respectful or at least management do something about it. And also, I have a neighbor that came to my door when my daughter and I weren’t doing anything come and tell us the they hear... everything upstairs and that they got an apartment downstairs because they had a 4 yr old. Like what do you want me to do? We weren’t making noise even if we were she’s two, she doesn’t pay my bills she has no right to come to my door during the day to demand silence. 100% do not recommend , people here are rude and you hear everything from the other apartments. Lee mas

This has been the most incompetent team I have dealt with. They are horrible at communicating what is needed to accomplish different goals. Instead of taking responsibility for errors on their behalf, they are cold and uncaring to residents’ valid requests. Not worth it for all the money spent in rent.

We had neighbors that smoked weed upstairs and the leasing office chose to do nothing. We have a 3 year old and the smell kept coming down our vents but they did not care. Also, we called the police on the neighbors various times due to domestic violence disputes. Once again, nothing was done to accommodate. In regards to pets, there poop everywhere and people do not pick up after their pets. Lots of barking going around.

Rent is high but the amenities are nice. When ever I need something fixed it happens fast with not a lot of fuss. The pool is really nice and the kids have fun. It's animal and kid friendly. The pool is never that busy which is nice. There is usually pretty good parking. It's near a park and plenty of restaurants that you can walk to