Emerald Park Apartamentos

I’ve been here since August. Many problems some still not addressed. The appliances are old. I had to have my refrigerator place replaced already. My dryer was snagging my clothes it’s been replaced. I’ve had an ongoing issue with mold in my toilet still not addressed. The keep making excuses and say nothing can be done, but this is not normal. There should not be mold in this toilet. It was been here since I moved in. I’m cleaning the toilet like twice a week to remove it. They maintenance come... to say I don’t see any more of course you don’t see mode because I’m cleaning my toilet. I’m not gonna let mold sit in my toilet. Also had an issue with not having hot water when I first moved in. They made 1 million excuses I kept having to come back. They finally fixed it on like the fifth visit during the efforts to fix it, though they chipped off the paint of my shower wall and also knocked down the rubber piece around the bathtub. Didn’t address it or fix it just left my bathroom a mess. I also had an issue with heat. I didn’t have heat for months. They kept Telling me the heat is working fine and to turn on my ceiling fans and run them backward who has to do that to get heat. It’s a small apartment. They’re telling me that my ceilings are too high again small apartment. I’ve lived in a three bedroom large home and never had a problem with heating after four months or so , They finally replaced the thermostat.
These apartments could be nice if they would actually take the time to put money into maintenance and repairs. Even the floors are cheaply made the rubber divider on one of my doorways is already warped It’s just aesthetic of luxury Lee mas

A BIG NO! The service is terrible, and the manager is completely unresponsive. It is like a headache to live in this community

If zero or negative ratings is there, they deserve. This is the first time I'm writing bad about someone. We live in this apartment since long time. Earlier the managements were good. They were cooperative and understanding.

This year the management changed. The staffs are really arrogant. I have never ever got such a bad behavior from any management earlier. They don't communicate with you properly, blame you for their communication issues. The property manager never showed up. Pretty bad... staff. Really pathetic. Lee mas

The front office is only helpful if you are interested in signing a lease, after you sign, they refuse to help you. I tried to submit a maintenance request at the office and they said it wasn’t their job to file maintenance requests, they literally said they were only there to act as leasing agents. This experience explains why I had water leaking through my ceiling and maintenance didn’t come out to check the problem for 4 days. The quality is degrading fast here at the complex

Overall the communication at emerald park is horrible. No one answers emails, you call and don’t get a follow up. Just that someone will contact you back. Service requests should be notified for the tenant that you’re going to fix the problem and when you will Be entering the apartment. Location is ideal, for the most part it’s quiet.