ReNew Avery Park Apartamentos

I’ve been living in Fairfield since the mid 90’s. Left to serve, came back and noticed right away. The changes made to this community within the past 7-10 years are definitely noticeable. Great job to the renew staff as well as the residents. I’m impressed.

I feel like home is safe and secure. We have left some of our value things out on patio because of space and we have not been robbed we're keeping our fingers crossed on the safety of the community hoping for a stable and enjoyable stay.

If I could give this place zero stars, I would. The maintenance team and office manager are professional and willing to work with tenants, but upper management—especially Area Manager Elisa is the reason this place is unbearable.

From the moment I arrived at the office, it was clear she didn’t want to speak with me one-on-one. She refused to meet with me in her office and instead racially profiled me, constantly reminding me that cameras were everywhere, as if I were a threat. She then excused... herself from the conversation, closed the office door, took a picture of me through the office window, and shut the blinds—humiliating and completely unprofessional behavior. To make matters worse, she didn’t even read my initial email before hastily looping in others to handle the situation instead of addressing it herself.

Elisa’s dismissiveness, lack of basic customer service skills, and blatant disrespect for tenants make this an all-around horrible place to live. Don’t walk RUN from this place! Lee mas

The staff are helpful and knowledgeable. They welcome me & my husband with respect, & compassion. And we are very happy to our apartment unit so quiet and peaceful especially at night.

The amenities and grounds are well taken care of by staff. Recently the office has been closed a lot and yesterday there was a dog barking loudly in one of the buildings for hours but I could not get through on the phone to anyone in the office. Finally it stopped but only after 6 straight hours of barking. If the office isn’t open all the time then the emergency number should be consistently answered more frequently. When I had a maintenance issue recently I was not informed on what happened... and unclear on what they did to resolve the issue so moving forward better communication from them would be great. They finally fixed both the gate and the Amazon locker which is helpful. Lee mas