Villa Siena Apartment Homes

The apartments and community are nice but if you ever want to get a hold of management or maintenance then good luck with that. No one ever picks up the phone at Resident Services and they also don’t return your call or email unless you keep haggling them. You literally have to chase them down as if you were a bill collector. Then once you get through they still don’t go above and beyond to help you. We were told that a vendor was coming to fix something on a certain day and then instead they... come a different day without warning. They don’t really care about customer service. If you want to get anything fixed you have to wait about a week for someone to come and they are also known for missing appointments and they don’t bother calling you to let you know they can’t make it. So you wait a week to get a fix and then they don’t end up coming so then you gotta chase them down to get them to do their job. With the amount of money we all pay in rent they should be providing the best customer service and should be fully staffed and return your call/emails fast. Last time I got a hold of someone they said they respond to emails within 48 hours. Well 48 hours is unacceptable and sometimes they don’t respond at all unless you send more emails or keep calling. They also said they listen to voice mails everyday but yet they don’t bother calling back so sounds like they purposely ignore your call. They definitely screen their calls. I expected better from the Irvine Company but come to find out they only care about money and not providing great customer service. You get different treatment from the sales team but then once you become a tenant they don’t care anymore. Lee mas

Stay away. Plenty of options nearby. Management is incapable of solving real issues. Property has an overwhelming smell of dog urine. You have to tip-toe around your apartment or you’ll be answering your door to patrol for noise complaints of “banging” and “slamming.” As a professional, single occupant; the noise accusations are absurd. Been going back and forth since April when I moved in. I will now live with a camera in my unit to prove my innocence of living normally. Can’t wait until my... lease is up Lee mas

They. Couldn’t care less about a resident being locked out. Took them 3 hours to unlock my door and only because I chased the maintenance person down. He didn’t receive the request because the personnel was incompetent.

They were “luxury” apartments five years ago, now it’s a complete dump with ridiculously incompetent management. Just over the last year I’ve:

1. Had my car stolen from the parking garage. When I called management about it they weren’t even apologetic and basically said “why are you calling us, file a police report”. When I asked the cop if they get a lot of calls like this at this complex he said “oh ya, all the time”.
2. My A/C began leaking water inside the walls of my closet and needed... repairs. They said it would take a week to fix and set me up at a residence inn. One week turned into three weeks and when I came home the leak wasn’t fixed. It took 3 separate times for them to actually address the issue. Once it was fixed, I came home to an apartment with paint everywhere…all over my personal belongings.
3. Every Monday and Friday, they stage about 40 dumpsters right outside my apartment and dump them - creating substantial noise for pretty much the entire day. During Covid, like many people, I needed to work from home. The noise made participating in client calls pretty much impossible and I asked first, if they could move the staging area and told me basically to kick rocks.Then I asked if I could change apartments and they said “In order transfer mid lease a 30 day notice is required along with a transfer fee of $1000 to break the lease early. In addition, a $200 hold for the unit selected will also be needed at the time of your request.” Only after I escalated the issue to their corporate office did they decide they could waive this. However, ultimately they told me they didn’t have any units available that weren’t under construction and therefore would have noise during the day also.


Other neat features: constant construction, cockroaches (constant battle to keep them out of unit), fire alarms go off pretty much once a week (twice in the last two days at 6am), every lease renewal they attempt to charge me more than what my floor plan is being listed at on their website…

But hey there’s a lot of like pretty trees in the complex…so there’s that. Lee mas

Pros - it looks great on Instagram. Cons - can hear people above and to the side of you and a highly bureaucratic organization. The real thing that will never make me come back is I lived here for 7 months and upon moving out got hit with an $900 move out charge. I had a decent experience while I lived there, but will not be coming back.