GEMA

WOULD NOT RECOMMEND LIVING HERE. I lived in this building for a year, and it was a never ending cycle of things going wrong. On the day I moved in, after driving over 10 hours, the leasing office was locked and completely empty, even though I had a scheduled move-in time. No one was there to give me my keys. Shortly after moving in, I had to submit several maintenance requests, for things that had not been repaired prior to me moving in. A few months later, my car was broken into in the gated... garage. Another resident also told me they had found someone sleeping in the back of their car, despite the property’s claims of 24/7 security. Related to the garage, I constantly had random cars parking in my assigned parking spot, which mind you cost $100 a month to park in. The office did nothing, even hung up on me one day, so I had to eventually start calling the tow company. I also discovered a random tool left on my kitchen counter that didn’t belong to me. As a woman living alone, this made me extremely uncomfortable. Management dismissed my concerns and insisted that no one had been in my unit and I had no pending maintenance requests at the time. I had to request that my locks be changed. My refrigerator repeatedly broke, causing food to go to waste, and although maintenance requested a replacement multiple times, it took three months for management to finally approve it. During one of the repairs, I was told the work had been completed at around 1 p.m., but my neighbor found an outside company repair worker inside my apartment at 7 p.m. while I was away, and the leasing office was closed at that time. This also made me feel very uncomfortable. I also had ongoing plumbing issues with both my kitchen and bathroom sinks. On top of that, pipes in the garage leaked an orange residue onto my car, damaging the paint. It took five months of back-and-forth before the property finally agreed to cover the repair costs. Overall, my experience here was extremely disappointing. I never felt valued as a resident, and the rent is far too high for the level of service, security, and amenities provided.

The only positive experience of living here was the maintenance staff. They were always quick to respond to my issues, friendly, and always made me feel validated and safe. Lee mas

We have lived here for several years because of the how much the staff care about this community. The apartment is spacious. We enjoy the amenities and how well they are cared for by the staff. We are within walking distance to Balboa Park and Petco Park! This is a great place to live!

Gema is a fantastic apartment community offering a great living experience. The well-maintained facilities, friendly staff, and welcoming atmosphere make it a true gem. I'm happy to call it home and highly recommend Gema to anyone seeking a comfortable and enjoyable place to live.

Constant issues on the property and directly with the office staff. Just overall not satisfied with my tenant experience in the last two of my four years living here.

Elevator in these apartment have been out of service going on 2 weeks with vague updates from Management and emails telling us not to call their office. Completely unprofessional and ridiculous.

If you want to deal with an apartment complex with 4 floors and no working elevator move right in.