27/6/24
Mismanages/Not responsible
I had electronic key issues for three days and there own staff couldn’t get my key to work. In the evening I wanted to enjoy the amenities on the roof where I found the TV’s inoperable. When I brought the matter to management I was told it was user error. After being at the Merian for two years I must have forgot how to use keys and TV’s. The management did not take any responsibility for their shortcomings. After reviewing my lease to cancel I realized their lease is one sided. The tenants are... held accountable for our end but they have no obligation to the tenants.
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1 persona encontrada esto útil
Administrador de la propiedad en The Merian respondió a esta revisión
Hello Daniel-
Thank you for taking the time to provide this feedback on your recent experience. We have a unique access system that requires specific steps to be completed in order to sync and/or repair access issues. We are always happy and... genuinely willing to assist our residents in the event o f a qualifying access issue with their fob. Our amenity space TVs were indeed malfunctioning for a short period but was reset and fixed. Thank you again for providing this review. We will use this information to continue improving our services. -The Merian Team
