20/7/23
Not good
I've lived here for almost 5 years and my experience continues to get worse every year. Management is AWFUL!! They constantly make changes at random that are an inconvenience to the residences. For example they switched over the payment system for the laundry unit over night with no notice and claimed they had no idea it was going to happen. The washers and dryers are constantly broken and dirty. Don’t expect to get your packages because they are constantly stolen and management refuses to take... responsibility or fix the issue. The only positive is the location and parking.
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6 personas encontraron esto útil
Administrador de la propiedad en Lakewood Apartments At Lake Merced respondió a esta revisión
I appreciate your detailed feedback regarding your experience living here for nearly five years. I apologize for the inconveniences you've encountered and the frustrations caused by our management practices. Your concerns are valid, and I want to... assure you that we take them seriously and are committed to making improvements.
I apologize for the abrupt switch in the laundry unit payment system without prior notice. That was certainly not our intention, and we acknowledge the importance of clear communication when implementing changes that affect our residents' daily routines.
Regarding the ongoing issues with the washers, dryers, and cleanliness, we understand how frustrating this can be. We are actively working to address these maintenance concerns promptly to ensure that the laundry facilities are functioning properly and kept in a clean condition.