Monterey Grove

Do yourself a favor and tour other nearby complexes.

My husband has lived here for 2 years and I moved in during the 2nd year. Our contract recently ended and could not wait to move out. Since their former, and most competent, representative, Shara, left this place has significantly gone down the drain. No one seems competent.

1. No one from the office, including maintenance, ever leaves a message whenever voicemail is reached regarding important matters leaving you thinking it was a spam call... . You reach out to them and you also need to do your own follow-up to make sure they're doing their job.
2. Somehow issues turn back to being the renter's fault, and they do not own up to their mistakes, nor ever apologize.
3. We were charged a cleaning fee when we paid for our apt to be professionally deep cleaned, we even went back and did a final check.
4. We are being charged a "damage" fee for a wear-and-tear paint issue, nothing was damaged.
5. We are being charged a "rent" fee even though we have already paid our final month in full.
6. Our parking spot was taken over by another car. An office staff even casually admitted to overbooking parking spaces.
7. There is no guest parking ever available.
8. They require a 60-day moveout notice, not 30-day like other complexes.
9. They will email you a moveout day notice AFTER the 60-day window so you're either stuck extending your rent to not get fined or pay the late notice fine, which is about $500 over the rent amount. Lee mas

You pay for a spot if you have a car, $25 for uncovered $50 for covered. I have had people park in my uncovered spots multiple times and all management said was there’s nothing they can do about it, even after I suggested simple signage.

I lived here for 3 years and I finally couldn't take it anymore. Year after year of me telling then thier fences are too low and allow homeless people to literally walk right over it and break into our cars I was given a shrug and a "it's not that bad" then when I was assaulted on thier property by said homeless man I warned them about thier only action tlwas to lock a fence gate you could easily walk around. They cut costs everywhere and raise rent constantly. They had the audacity to raise my... rent after they literally stopped paying for security which lead to the poor situation at hand.

find a better place guys it's not worth what they are asking. Lee mas