CitySouth

I was very interested in one of the units. I first looked at the unit via the video and photo of the unit. Then took a virtual tour. The place looked nothing like the video. The blinds are broken, the stove bottom is coming off, the place really stunk. There was another unit available so I thought I would call the manager to ask a few questions. I sent them an email, call them multiple times, texted them. No one would return my calls, emails or texts. Sadly I would not be renting from... this place. Lee mas

I am writing this review because I experienced a couple of events that impacted my safety and well-being. I hope this will help prevent future residents from experiencing the same trauma.

1. UDR retained my security deposit (citing damages for the lock issue described below) without following the correct procedure. They never provided me with a bill or invoice from the vendor that made the repair, which is required. I asked for this multiple times. I ultimately had to file a small claims... lawsuit to get my security deposit back.

2. The front door locks are electronic, and the lock on my door unexpectedly performed a factory reset. I came home late at night to discover that I could not unlock my door. As it was after hours, I called the emergency maintenance number 3 times. No one answered. I called the local police, who recommended I call a locksmith. The locksmith arrived and was able to help me gain access, but unfortunately the lock/door was damaged along the way. It was my only option considering I needed my belongings before the front office would open 2 days later. When I explained all of this to the property manager, she told me that it was my fault for not using the CitySouth textline. I've used the textline before and am aware that after hours texts just redirect you to the emergency maintenance number anyway.

3. My apartment was uninhabitable for nearly 2 months, as the heater did not work between November and January. I created a maintenance ticket, sent emails to the property management, sent texts via the textline, and tried calling the front office. All were ignored. After weeks of suffering through the cold, I finally stood outside the front office until I could speak to someone in person. The property manager said she saw my emails, but there was nothing they could do as they were waiting for an HVAC part to arrive. She only offered me a small credit towards the next month's rent. Lee mas

Although they have a place to receive deliveries from residents, many things are stolen, they do not have cameras and when the resident goes to complain they simply do nothing and do not even care, this is very frustrating.

Amenities in the garden area are great. Add $140-189 for utilities to the price of rent. Close to highway for commuting and Marina Market across the street. You can hear your neighbors on all sides like most apartments. Smart home internet offered signal is not consistent. Compare similar properties in area for your apartment search.

I had a great experience living here until I moved out. On moveout, the inspection is done but they dont deliberately walk you through all the things that need to be done before moveout. After move out they have their ways of fixing and cleaning which is extremely expensive and stick you with a bill. I had to pay a $1000 move out charge including grout cleaning for a 1 living room area for $300. I would've done this myself or hired someone I know who can do this a lot cheaper. There are 1 out of... 3 paint yrs which was suggested by the inspector but shifted to 2 out of 3 years. If it was stated to me I would've taken care of. Further to all of this the billing department is extremely rude and talk like they want to extort money from you. Be very careful dealing with these people Lee mas