The Huxley Apartamentos

I had a terrible experience living at the Huxley Apartments. As soon as they collected the first month’s rent and deposit, the building management disappeared. They never answered the phone, and they never replied to emails. It's like they don’t care about their tenants at all.

The management is incredibly neglectful. There are no working cameras, and mail packages get stolen regularly. The office does nothing about it—they don’t care at all. All they seem to care about is collecting money. I... strongly advise against moving here. Lee mas

There have been break ins with little to no communication from the staff. There is a security company that is on call between 9p -5a, but anything that happens at 5a-8:30a or 6-9p is completely unprotected. The security company also isn't actively roaming or doing a good job to secure the building located in the middle of West Hollywood. I once found a homeless person sleeping in the elevator at 6:30a and there was nothing the building would do! They said to just call the police and they can't... do anything since it's outside of their normal hours. If The Huxley luxury apartment's goal is to keep your residents safe and satisfied, that doesn't seem like an appropriate response or action.

The garage is managed by a 3rd party and the gates are broken for long periods of time. The security fence that prevents outsiders to enter to building often is broken. The Huxley says they care about security, but their actions show otherwise.

Also, the package room is horrible! Packages are stolen because anyone can go in with the key fob and grab whatever they want. There is a camera that the office has, but even when packages are stolen, they don't do anything with the footage. When one of my packages were stolen, it took them weeks to respond, and there was no resolution. A building this size in West Hollywood should have individual lockers for package delivery! The office responsiveness is extremely slow and don't often get a resolution for days or weeks (even for important issues). I often need to send a message to corporate to finally be contacted directly.

The cleaning staff is split between two large building, so the overall building cleanliness isn't great. The maintenance crew is great, but they are split between two large buildings. The Huxley / Essex Property is cutting staffing resources at the expense of their residents!

Overall this is a poorly managed building that does not take security, customer satisfaction, or improvements seriously. They will respond to reviews or concerns eventually, but it always with a "corporate" respond and no action to help or improve residents' living experience. Lee mas

Prior to signing my lease the apartment building was listed as "luxury ". Nothing luxury here. As a matter of fact I would call this place unsafe to live.
I have been verbally and physically attacked by the homeless in the garage and on property, who tend to make this property their home.

I witnessed a professional thief breaking the garage gate in the private residential area. When I called the non existent security I was told the person on duty was at McDonald's across the street eating... French fries.

I reported safety incidents that happened to me, management's responds was, they are not responsible for my safety on property only in my apartment and I should read my lease. As a resident that response triggered a fear as I'm dealing with an apartment complex that does not care to protect the residents safety on premises. You can not walk around the property after 8pm here, it is unsafe.

Entry gates are left broken for months at a time leaving the property unsecured with management continuously making excuses for the lack of repairs.

In the last few months I reported numerous safety incidents to management which were ignored, recently things have escalated and numerous apartments have been broken into.
Security of the building is non existent.

Elevators are being blocked with crackheads smoking drugs in the elevators and not allowing access to residents.

Lights are turned off at nigh leaving residents in the dark, especially by the elevator.

My packages are stolen continuously.
Cars and storage units constantly damaged, broken into. Theft in this apartment complex happens daily!

The hallways smell of pet urine and old trash . The stench is unbearable.
Roaches are a problem here.

I was promised a balcony confirmation given via email and texts numerous times prior to moving in. Non existent balcony. Lack of communication and carelessness in their own departments are very noticeable!

This could be a beautiful place to live but due to lack of management and security the place has become unsafe and unsecured. Lee mas

Run!! Avoid moving here. The number of security incidents or issues that have occurred throughout the time I've lived here is mind blowing. I moved in aug 2020..

Before I share I will add a little positivity to this because I love my unit. I'm grateful for the amenities inside the unit. I also appreciate the location as it's convenient for my life/work.

The things that happen here...

Cockroaches - the ones that only grow inside buildings yet the residents are blamed when it's internal...

Rats - found all over the trash areas and their droppings on resident balconies

Theft - packages constantly stolen from the package room and no accountability from the office

Theft - vehicles have been stolen from the resident garages on numerous occasions

Theft - apartments have been broken into numerous times

Security - even though there's courtesy patrol during 9 PM to 5 AM they're never around when something bad is happening & stuff happens daily!

Management - complete lack of any communication, accountability, community, & care. Whenever there is an issue, they just point the blame elsewhere. They're also notorious for gaslighting residents whenever there's an issue. They recently caused one resident to have a panic attack...

Residents used to be able to go to the office to have a face to face but they moved everything remote and frosted the glass. (Such a great way to build a community!)

Maintenance- they have 3 managing two buildings with over 350 units to care for. They have a list of 120 requests that haven't been submitted and they can't get to due to how overwhelmed they are

Cleanliness - again, 3 porters to care for the two buildings and it's not enough to be effective or see any improvements. Plus the hours and days they work or are available have been drastically reduced.

The dog run is GROSS and hardly ever tended to...

There's still glass on the ground in P1 from the vehicles that were broken into over Christmas 2022

Doors - the key fob locks hardly work and it takes them weeks to replace the locks. Door handles are broken and not fixed. Gate or front doors left open or unlocked
(Whenever you inquire with the management team, they blame residents for breaking it...)

A vast majority of units are Airbnb so every weekend there are new folk moving in for short stays...

Even with all of these ongoing issues, they increase rent by almost 10% each year.

And some smaller units are paying a higher price compared to larger units. Lee mas

UNSAFE BUILDING! Cars get broken into, crack heads breaking into the elevators, cockroach invasion on the 4th floor, the parking exit has literally been broken for 3 months & they haven’t fixed it, multiple break ins into the package room, & that’s not even all!! DO NOT WASTE YOUR MONEY LIVING HERE. Also management & amenities SUCKS!!!!!!!