Arista Flats Apartamentos

The management company refused to replace my furnace for an entire winter season, forcing me to use a space heater, which led to $500 extra and heating cost that I had to pay. Currently, I am being overcharged for water, maintenance Refused to fix the leaking toilet, and now the office is giving me the runaround about paying the extra money every month. My water bill has doubled. Don’t run here unless you wanna roll the dice on whether or not your appliances work, leaks are fixed and you pay... what you think you should prefused to fix the leaking toilet, and now the office is giving me the runaround about paying the extra money every month. My water bill has doubled. Don’t rent here unless you want to pay for what management won’t fix. Lee mas

The staff is miserably incompetent and they don't have nearly enough maintenance crew. Do not move in here. We're still waiting on repairs from our move-in checklist at the end of October, and we moved in at the end of July, they said it would all be repaired in 30 days. There was a shooting and hostage situation here 6 weeks ago and they still haven't repaired the windows or bullet holes. I have to walk over the broken glass that keeps falling from the shot-out windows every single day on my... way into my apartment. Lee mas

It is a great property but by far the worst management i’ve ever seen. you can call for a week straight to try and get an answer about something and when you finally get ahold of someone they are rude and dismissive, in terms of maintenance it is also very slow and tedious. And the “private” parking you pay for will always be broken and never fixed . I do not recommend living here at all

This place does not care about you. It does not care about the community. When you’ve issued complaints about your upstairs neighbor banging on their drums as loudly as they can, they will do nothing. They will increase rent without notice, and there’s dog poop (in bags and not in bags) everywhere. These people collect money and go home. They don’t care about you.

It’s not clean, it’s not quite, it’s awful.

I lived in the complex from 2014-2022. When owned by Amli, the property and office staff were AMAZING!! The property was bought out in October 2021, and EVERYTHING plummeted. The grounds are unkept, and the dog waste bins are always overflowing. The package room door that is supposed to be locked was broken for months, leaving packages available for anyone to walk in and take, especially since the cameras were also inoperable. They changed the date for rent to be considered late from the... 3rd to the 9th, however, will put a notice on your door, showing ALL of your private information (first & last name, and rent amount) on the 4th. The old company would fold the notice to hide your personal information. IF you need to take advantage of paying rent past the 4th, DO NOT. After the 4th, they only allow you to pay with a check or credit card and the credit card feature charges a huge fee. My dryer broke on the Saturday of a holiday weekend. I called the leasing office immediately, but was told the one maintenance person working “didn’t feel comfortable working on dryers.” I was told I could take my clothes to a vacant unit in my building and use the dryer there. The office stated someone from maintenance would call to schedule a time to repair my dryer, but no one ever did. My file states to call before entering due to having a dog. However, I returned home the following week from work only to find out maintenance entered my apartment without approval. They started a valet trash service that you can’t opt out of. Our breezeways are not fire coded to have trash in them. The fire marshal stated they needed to stop the valet service, but they haven't. They raised all of the additional fees without notice and stated the Waste Management raised their fees. Several tenants called WM, and were told there were no fee increases. I received my renewal notice, and my rent increased by $600! I immediately reached out to the office, who agreed it wasn't correct, and that they would issue a new one Instead, I got a non-renewal notice. I went to the office and their response was, "we don't have to give a reason." While I do understand that they have every right to not renew a lease, I do not understand why they would issue a renewal notice, only to revoke it without just cause. The new management DOES not care to get to know residents. They are just there to collect rent and issue non-renewals. Lee mas