WestLink at Oak Station

Negative Review for Inland Residential (Westlink at Oak Station)

I’m extremely disappointed with the lack of consistency and transparency in how parking policies are enforced at Westlink at Oak Station.

According to the on-site management, residents with attached garages are not eligible for an additional open parking space. However, I’ve personally observed multiple instances where other residents with attached garages have been granted additional open spots. This clear inconsistency suggests... that the policy is not being applied equally to all residents.

If there is an official policy in place, it should be enforced fairly and uniformly — not selectively. Residents deserve straightforward, honest communication and equitable treatment, especially when it comes to something as fundamental as parking.

Until Inland Residential can demonstrate consistent application of their own policies and treat all residents equally, I cannot recommend this community to others. Lee mas

4.9 is misleading. The units themselves are pretty nice. When living there, I would have given the apartment a 4-5 star review. I am glad I held off. We broke our lease in March, paid the fees, and left for a new state to be closer to family.

Upon leaving, we left our forwarding address. They had from March 5th (the day we moved out) to April 28th to sell our unit, at which point we would pay a prorate fee. We called the office just about every other day to hear if our unit was sold. We got... responses like: "Oh, we don't know, we'll call you back." Since we were getting vague responses to our questions, we kept up on calling.

About 3 weeks after arriving at our new address, we started to wonder where our bill was. We began to ask this question as well. We were still getting vague responses when we actually got a hold of them. Well, we NEVER got that call back. So, I began to email them all the while, calling when I could, asking the same questions. My final "correspondence" with them was in email form, sent June 23rd (3 months after the move out), in summation - "We have tried our hardest to get in contact with you about our bill, since we haven't received a response, we'll just assume that we are square." At this point, I was sure they would respond. Nothing.

I made sure to answer calls coming from unknown numbers, in hopes that it would be an apartment representative. I frequently checked my emails. I checked our mail very closely. Nothing.

Flash forward to December 23rd (9 months after moving out), we receive a notice from a creditor asking for $2799.47 on behalf of Westlink. I called the creditor and asked when the original bill was sent out. They said sometime in September - 6 MONTHS AFTER WE MOVED OUT.

***Regardless, WE DID NOT RECEIVE A BILL - EVER.

It is not our responsibility to beg for a bill to pay Westlink, but nonetheless, we persisted. The fact that they got a debt company involved will forever mar our credit scores - at a point in time when we are trying to start a family and buy a house.

We paid the creditor in full, two days after receiving the notice.

This particular apartment location is extremely irresponsible, impossible to get a hold of, and ended up ruining our credit. They had our emails, our phone numbers, and the (correct) forwarding address, not to mention every opportunity in 9 months to get a hold of us, but they resorted to a creditor. No apologies.

RENTER BEWARE!!!!! Lee mas

Westlink only gives enough parking for each bedroom which isn’t a big deal because they advertised having an overflow lot which is typically full. Today we received a letter stating that the land has been bought and we cannot park there after a week from this notification or our vehicles will be towed. We talked to the office staff and they do not have enough parking spots for all the apartments themselves let alone if it has multiple adults living there. They have no idea how to accommodate all... the residents and their cars. We pay too much money to not have adequate parking. When we moved in, they also placed our parking spots in front of a completely different building, causing our walk to our apartment to be ~3 minutes as well. Lee mas

Let me tell you my horrible experience with Westlink, I lived here from June 2016 to June 2017 and was one of the first residents of the community. When I lived here, everything was fine besides my packages was missing several times, the nightmare started when I moved out on June 2017. I got a notice said there was a move out fee of $268.84, as soon as I received it, I wrote a check, drop it to the office and got a receipt from them. You will think that made you a model resident, NOPE! After... couple months of peaceful life, I starting to get phone calls from collecting company, STRIKE ONE! I contact Westlink and email them the picture of the receipt (I’m so glad that I took a picture) but never got reply, so I thought everything was taken care of. Then on September 2018, When I tried to get a loan on my new car, the $268.84 was still on my credit report, STRIKE TWO! I contact them again and was told I need to contact Inland or the collecting company, not there problem. Alright I called 100 phone numbers send 100 emails and did everything again to prove that I did nothing wrong. And today, May 2019, two years later, I got rejected by my new apartment because “I own previous apartment money”. I’m beyond frustrated at this point, for two years the “debt” on there infecting my credit and what they said is not my business . Not Westlink’s business, not Inland’s business, not the collecting company’s business. But what did I do wrong to deserve all this?! Lee mas

Angela has helped me quite a few times and each time she has done an exceptional job and is very prompt! She is extremely friendly and goes above and beyond to help tenants. As long as she is working here, this place will be top notch and I would definitely recommend living here.