The Grand at Stony Hill Village

Mr. Padilla,

Thank you for taking the time to provide your feedback. We understand this process can be stressful, and we are sorry for the frustration you experienced. Our screening requirements, including credit score and co-signer qualifications,... must be met for all applicants, and in this case your application did not meet those standards and your co-signer did not agree to sign the lease.
We communicated the needed items throughout the process and never intend to create hardship for anyone. If you’d like to discuss the decision further, please contact our office. We wish you the best moving forward.

-The Grand at Stony Hill Management Lee mas

Ms. Romano,

Thank you for sharing your feedback and for being forthright about your family’s experience at The Grand at Stony Hill. Please accept our sincere apologies that your time here was distressing and that you felt unfairly treated. Creating... a positive environment for all residents is our top priority, and resident concerns, both yours and others, were taken extremely seriously.

Management did receive separate complaints from neighbors living directly below your unit on two distinct occasions regarding persistent and unusually high noise levels. These complaints were not made lightly: they ultimately led to the relocation of two different households, a situation that has not occurred elsewhere in our community. Unfortunately, the unit below your apartment remained vacant for an extended period due to ongoing concerns, resulting in lost revenue and disruption for other residents.

We genuinely value families and understand the challenges that come with raising young children in multi-family housing. We appreciate the efforts you took to minimize noise and want to clarify that the building’s construction standards are comparable to similar communities in our area. However, noise transmission can be difficult to fully control. In your case, management offered a move to a ground-floor unit to help remedy the issue and prevent further conflict - an option that was respectfully declined.

Please understand that lease renewals are at-will under Connecticut law, and landlords may exercise their right not to renew for any reason, provided it is within legal boundaries. Our decisions are not intended to target families, but are based on balancing the needs of all residents, maintaining the community standards, and ensuring everyone’s comfort.
We strive to communicate as transparently as possible and regret that our efforts did not meet your expectations or provide the clarity you sought. We sincerely wish your family all the best in your new home and hope you enjoy a peaceful and happy living experience moving forward.

-The Grand at Stony Hill Management Lee mas