Providence Lakes Apartamentos

At the start this place isn’t bad if you don’t have anything wrong with your unit. But as we’ve been here longer we’ve noticed that one, the gate is frequently broken or open so I don’t see the use for it at all. Two, maintenance will fix things but probably break something else while fixing something. We’ve been in two different units and when moving into the second one there were so many things wrong and it looked like it had been rushed to be put together with many things broken or “patched”... together. And when moving units there were fees that they did not tell us about but then billed us for which we didn’t have proof they never told us about since the conversation was in person. All in all, don’t rent here. There are much better places in Brandon for the price and this place just is not worth it. We were first time renters when we found this place and will certainly be gone after our lease is up. Don’t waste your money. Lee mas

As a resident of 4+ years this was all in all one of the worst experiences ever. The complex has changed hands 3 times over the years of us being there. The maintenance are pretty much useless. If you put in a work order it takes about 3 days before they actually fix anything. Our apartment had a mold issue in the a/c duct. We contacted the office to look at it they said it was just dirt. Had to reach out to corporate before anything was actually taken care of.

So short review, management and... workers are nice upfront but as soon as you sign the lease you’re just a person that pays rent there. No above and beyond for you anymore. Lee mas

The WORST customer service I have EVER experienced!!!! They are honestly the most terrible people I have ever had to deal with. Talking to management is like talking to a brick wall. They do not care about the people that live here!!! DO NOT MOVE HERE!!!!!!!!!!! Management takes pleasure in taking advantage of their tenants and adding ridiculous charges to your account... then they have the audacity to give you an attitude when you call to discuss the charges. Save yourselves the headache..... DON’T MOVE HERE!!! Lee mas

Do NOT be fooled. This complex has really gone downhill in the last year. Their maintenance team is completely incompetent and they do not repair things in a way that prevents damage. I discovered black mold after living here for a short while. My bathroom has severe water damage from previous tenants which they've simply painted over. They charge WAY too much in rent to be dealing with these sorts of issues. Even the amenities like the gym, pool, and hot tub aren't that great. People are very... rude at the pool letting their children go crazy. Had one child sit and spray me with a water gun while I was laying in the sun. The parents were watching and laughing. The hot tunb is loud and the plaster is falling apart inside. I cut my hand open once while using it. The apartments look nice when you tour, but the minute you move in you'll start seeing all the cheap fixes and cover up "repairs". I'm terminating my lease early just to get out of this nightmare. "Luxury apartments" yeah right... more like mediocre and high priced. Lee mas

I love this complex and the people within the community. Everyone is friendly and neighborly and the grounds are well maintained. It isn't noisy or run down in the slightest. But READ YOUR LEASE AGREEMENT CAREFULLY before you sign. The price advertised is the base rent fee and you have to add $92 to that for your base monthly for trash and cable (you cannot opt out of these options). On top of that, water and sewage are NOT INCLUDED in the monthly rent (our leasing agent did not make that clear... and we specifically remember him saying that it was included in the bill so be careful - IT IS NOT). That water and sewage fee also includes a fee for the trash compactor (why it's not built into the $35 for valet trash is beyond me) and if you ever request pest control, they charge for that, too. We've been here going on three months and twice our rent payment has been more expensive than we expected and the extra fees are for ridiculous reasons (what apartment doesn't include pest control in your rent??)

Again, wonderful place and wonderful people just expect to pay anywhere from $150-250 more per month than what you are told by a leasing agent. Lee mas