The Park at Portofino Apartments

I cannot recommend this property. My apartment suffered from a severe cockroach infestation despite four “clean out” treatments and over 20 maintenance tickets in less than 7 months. Major repairs, such as my kitchen sink disposal, remained incomplete over a month later causing water to accumulate and develop mold. I had to involve Hillsborough County Code Enforcement, which cited the property for an active infestation. Only then was the building then treated. However, communication was often... lacking. I had to show up in the office to find out if or when my apartment was supposed to be treated. There were a few times I didn’t receive any notice of treatment despite having pets.

On average, maintenance requests took 10+ business days to be completed, far exceeding the industry standard of 2–3 days. These issues, combined with repeated failures to properly address pest and plumbing issues, demonstrate a disregard for tenant health and safety. This property does not provide habitable or professionally managed housing.

Additionally, there is only one dumpster for the entire property, which frequently overflows—especially on weekends—causing trash to pile up and creating further sanitation concerns. Any time it rains the front entrance is flooded.

The apartments themselves are spacious and have potential, but the complex appears unable to keep up with the level of maintenance required for an aging property.

I was so desperate to move out that I ended my lease early and threw out most of my belongings due to the severe cockroach infestation. 3 months later I have no issues at my new complex Lee mas

I’ve only been living here for two months and it has been hell ever since! Been dealing with roaches since moving. Pest control has came twice but that does nothing. Attempted to do my own extermination but nothing works. Currently now I’m dealing with a serious fly problem. Let me not get started on how I still have work orders from items that needed to be fixed since I moved in. Have called leasing office at least once a week this but nothing. The sense of urgency at this complex doesn’t exist... . I’m playing to live with roaches. Living in these conditions is not humane. I have bought up my concerns to the leasing off and all I’ve gotten so far is crickets. Tried to give this place the benefit of the doubt, thinking they would take the comments serious and change things but nope. Lee mas

Pros: Top notch landscaping/scenery, very convenient location in a good area, staff are friendly and easy to work with and the application process is easy.

Cons: Overpriced, the gate is always open, the gym is lacking, the washers/dryers are a bit suspect, the breezeway in building 9 always floods when it rains, and sometimes work orders take forever to get completed.

I don't know how they have a 4 here it should be zero. This is the most horrible place to live . The worst experience that I ever had in my entire life. The apartments are full of roaches. If you get anything done it will be a miracle don't even bother reporting anything to maintenance trust me it will never happen and if they fix something it will be half done. I have months waiting for them to fix my apartment after they change the kitchen counter in the bathroom counter my kitchen sink still... leaking water and my bathroom sink the wall still messed up. I'm struggling with the roaches they come every other week to spray but this place it's infested with roaches. Some of the managers has been very rude and very unprofessional. They always changing staff. The main game has never worked in almost 2 years. Lee mas

roaches. lack of urgency or response to issues the effect resident health and safety. But want expect to recommend people to live here. DON'T.