Elliot Cocoplum

Reported so many maintenance requests to the team since I moved here in July, all of a sudden, all my maintenance request history is now removed from the portal... that' s pretty shady stuff... Moving on.... The last maintenance request took the team over a month to address. after several complaints, I was told the service manager or community manager would reach out to me in an email that came from the team on 11/29. No one has reached out.... at all.... very nice.... Also since then we... have had a shooting situation here at the complex. I think it may be best if we start discussing how to let me out of my lease and I can be moved out of here within 30 days as it is obvious I' m not valued at all as a resident. Lee mas

I want to praise the staff at Elliot Cocoplum. I really want to say that they are professional and polite, despite their being shorthanded. I want to say that I feel as if the amenities are always easily accessible, and that I feel this location is a value. I really want to say all that.

But I can't.

The management has made it a mission to improve the appearance of the location but the systems for addressing the concerns of the residents are a terrible veneer of useless events and... professional sounding emails. As a resident, I can say that they can't mask how understaffed and overworked they are. The new management is more concerned with that coat of paint than addressing the concerns of the residents in a timely manner.

Is it a good value? No. Can you get in contact of a human being if you need them? Only if you take time out of your work day and visit the office before they close. Do I feel as if the people in the office care? Well, I think they *want* to, but they surely can't. The experience has been beyond disappointing. Please avoid Elliot Cocoplum. There are better places out there. Lee mas

Front office, management and maintenance are Fantastic. We love living here

The management was already poor when we moved in in 2020. Has only gotten worse. Rent has been astronomically raised. They have hired a company to harass residents in parking. Towed my vehicle 3 times and my vehicle is listed on the lease. Not resident friendly AT ALL. And the new management is very unprofessional and callous! Would never recommend anyone move here

The girls at management are rude and the maintenance take too long to fix something, i don't recommend this place. They are increasing my rent $400 the bathroom shower door is terrible in all units, they show u an spectacular remodelate apartment but is not too close to the reality