The Solera at Kendall West Apartamentos

I applied on August 17th and my experience has been extremely unclear and stressful. I have been very communicative through both phone and email, but the responses I receive are vague, leaving me unsure of where I stand in the application process.

When I call, it has mainly been Luis assisting me. Although he mentioned he is new, he has been doing his best to help, and I truly appreciate his effort. However, when I toured the community, Kilee (the Community Manager) seemed pleasant at first,... but after I applied, her demeanor completely changed. When I returned to drop off a required bank document, she was extremely dismissive and not reassuring with any of my questions.

To make matters worse, I paid a $100 non-refundable application fee. When I expressed to Kilee my concern about giving notice at my current community without definite approval, she told me that my application would be canceled if I did not move forward with giving notice. Exactly what I was worried about has now happened: I gave notice, my current unit has already been preleased, and I am left in limbo with no clear answers from Solera.

I have done everything required on my end—I provided paycheck stubs, bank verification, logged into my payroll portal, completed the identity check, and submitted every document they requested. It is now August 29th, and I have less than 30 days to secure housing, but the communication has been consistently unprofessional and unhelpful.

Adding to the concern, when I called yesterday, I spoke with yet another new employee who didn’t seem sure of my application status. This does not appear to be a staffing issue—it seems to be a leadership and communication issue. If new employees are treated this way, it creates a hostile work environment and leaves applicants like myself to suffer the consequences.

Overall, the lack of professionalism, accountability, and transparency has been deeply discouraging. Lee mas

My apartment is very clean and with plenty of room for what ever you want. Jordan helped me get everything done that i needed to get my apartment with ease. He was very professional and helpful throughout the whole process and was able to answer any questions that I had.

Very straightforward and informative. Jordan was very helpful in making sure I knew what I needed to from applying to the move-in itself.
The area has plenty resources and the units are designed well.

One of the smoothest moving process I have had. Jordan was always available to address all my questions and concerns. Neighborhood seems quiet and secure.

Management is terrible. Upon move in, my AC was not working. It was over 100 degrees outside, but they did not classify this as an emergency maintenance when moving a truckload up 3 flights of stairs. On my first week of living here a vehicle is parked blocking my car from being able to get out. I was told they were sending a tow truck. 2 hours later and still no truck. Management has not followed up with me to get this resolved and refuses to share the towing company so I can contact themself.... Absolutely overpriced for the way management treats their residents. Lee mas